評價 (2,067)

整體評分
4.8
各級評分數量
  • 95% 的評分為 5 顆星
  • 2% 的評分為 4 顆星
  • 0% 的評分為 3 顆星
  • 1% 的評分為 2 顆星
  • 2% 的評分為 1 顆星
2023年7月25日

Absolutely horrible experience for my customers and myself ever since installing this app. Be prepared for a LOOOOOOOOOTTTTTTTTTTT of wasted time trying to get customer support to actually help you get anything done when there's an issue- they just want to blame it on Shopify when it's really all on their end

Nightmare Before Stitches
美國
使用應用程式 大約1年
Growave 已回覆 2023年7月26日

Dear Jetana and Nightmare Before Stitches team,

Thank you for taking the time to share your feedback about our app. We value all input from our users, and we're sorry to hear that you had a less-than-satisfactory experience.

We understand your frustration and want to assure you that our team is actively working on addressing the issues you've mentioned. Our goal is to continuously improve and enhance our app to meet the needs and expectations of our users.

We were trying to contact you, but could not get any answer, thus it would be awesome if you could give us more information or get in touch with our support staff so that we can better understand the precise issues you ran into. We would appreciate the chance to address any issues you may have and provide you with immediate assistance. We are available for you 24/7.

Your feedback is invaluable in helping us identify areas for improvement, and we take your comments seriously. We'll use this as a learning experience to make our app even better.

Thank you again for your honest feedback. We hope you'll consider giving our app another try, and we look forward to providing you with a more positive experience in the future.

Aziz,
Growave Support team.

2023年6月12日

Great support, useful features. Reviews and wishlist work great, loyalty I'm not using at the moment. There were some minor style changes I wanted changed, and support fixed them all promptly.

Dakiheaven.eu
荷蘭
使用應用程式 大約1個月
Growave 已回覆 2023年6月12日

Hey team at Dakiheaven.eu,

Thank you so much for your kind words! 🥰

We’ve been working hard on improving the user experience of the app, and we hope this has been reflected in your experience.
Our team is always trying to make sure users have a great time using our product, so we are happy to know that’s what happened for you! 😍

Whenever you need our assistance, please do not hesitate to contact us! It's a pleasure for us to serve you! 🌞

Anna,
Growave Support team 💙

2023年6月30日

So far we have not used the app too much but we want to mention that the customer support we have received on our Onboarding, especially from Anna, has been very helpful, prompt responses and solutions to all our questions, keep it up!

SIEMSISU
美國
使用應用程式 30天
Growave 已回覆 2023年6月30日

Dear team at SIEMSISU,

Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!🥰

We do our best to make the experience with Growave easy, and our customer support and developers teams are always ready to support you with any requests that might arise. We hope for a long and productive collaboration. 😇

You're amazing either way! ⭐
In the meantime, please don't hesitate to reach out to me with any questions you might have!

Anna,
Growave Support team.💙

2023年7月26日

Superb apps! Compliance with Online Store 2.0

Great customer service and support team to help us integrate and customize with our new theme.

MPHOnline.com
馬來西亞
使用應用程式 4個月
Growave 已回覆 2023年7月28日

Hi, Eric and MPHOnline team,

Thank you so much for your kind words 🤗! We're thrilled to hear that you're enjoying our app.
Our team is dedicated to providing excellent customer service, and we're delighted that we could assist you in integrating and customizing the apps with your new theme.

If you ever have any more questions or need further support, please don't hesitate to reach out. We're here to help and ensure you have a seamless experience with our product 😊.

Thanks again for your feedback and for being a valued customer! We look forward to continuing to serve you.

Best regards,
Masha
Growave Support team.

2023年7月27日

Great app for loyalty programs and wishlist creation! Very intuitive, easy to use on both ends! Growave team is also extremely helpful in solving all sorts of issues - smooth communication, timely responses and fast problem solving. Highly recommend it! I've tried a couple of similar apps and so far Growave is the best, definitely worth it.

Preloved Branded
香港特別行政區
使用應用程式 大約1個月
Growave 已回覆 2023年7月29日

Dear team at Preloved Branded,

Thank you so much for your kind words! We are thrilled that you enjoyed our app and had such a great experience with our support team🥰.

We’ve passed your comments on to our team so they can enjoy the good vibes too. Comments like yours make our work worthwhile. Thank you for sharing your experience and for choosing Growave🙌🏻!

Janat,
Growave Support team.

2023年11月26日

I love them~

H22
美國
使用應用程式 10個月
Growave 已回覆 2023年11月27日

Hey H22 team,

Thanks a bunch for the awesome 5-star review! We're super happy you love what we do. Your support means a ton, and we're really proud we could make you happy. Can't wait to help you out again! 😍💗

Cheers,
Begaiym, Reputation Manager

2023年8月7日

If you are just starting out with your store, I would highly recommend Growave. I already test several loyalty apps; this app is the best with the best customer service. the support team for this app kindly responded to my questions and requests one by one. Thank you all!!!!! I will definitely recommend you to other sellers!!!!!

IMARKU
美國
使用應用程式 11天
Growave 已回覆 2023年8月8日

Dear Mark and team at IMARKU,

Thank you so much for your 5-star review!🤩
I really appreciate you taking the time to share your experience and being so open with us.💖

We do our best in order to make our customer's businesses grow and prosper. It's such a wonderful feeling to know that we could assist you the way you wanted.

Our entire team will definitely be happy to read what you wrote!🥰
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Happy Growaving!💙

Anna,
Growave Support team.

2023年10月26日

I'm currently using this app but I don't think I'll be using it for a long time, the inability to customize the rewards page is really limiting. In addition to the fact that it is not possible to have a LOGIN button when loading the page, which makes usability compromised by the user, because to log in he has to click randomly inside the page to see the log in button.
I asked to make this button visible right away, but it seems impossible to implement. I'm not satisfied at all.

Blondesister
義大利
使用應用程式 30天
Growave 已回覆 2023年10月30日

Hello Blondesister team,

I appreciate your openness in sharing your experience with our app. Your insights are incredibly valuable to us, and I want to extend my sincere apologies for the challenges you've encountered while using our platform.

I'm truly sorry to hear about the difficulties you've faced in customizing the rewards page and the visibility of the login button. Providing an intuitive and seamless experience is paramount to us, and I regret that we've fallen short in meeting these expectations. 😥🙏

Your feedback is being taken seriously, and we are currently in discussions with our development team to address the concerns you've raised. We are committed to working diligently to rectify these issues and ensure your satisfaction.

Once again, please accept our sincere apologies for any inconvenience caused. Your feedback is instrumental in helping us improve and serve you better. Thank you for choosing us; we greatly appreciate your trust, and we assure you that we will strive to enhance your experience working with us.

Begaiym, Client Care Specialist

2023年8月30日

I experienced a technical issue and this support team helped me to fix it immediately. such as a good support and app.

3D® Mats Official Thailand
泰國
使用應用程式 7個月
Growave 已回覆 2023年9月1日

Dear Mats Official Thailand team,
Thank you for taking the time to leave us such a positive review! 🥰
We are glad that our support team could help you with all technical issues and hope to continue providing great services.

Please let us know if there's anything else we can do to help. 🙏🏻❤️
Best regards,
Begaiym Reputation Manager.

2023年6月12日

Fantastic app, great price and above all, unmatched customer support. Janat was very helpful! Thank you!

Cazza Petite & Zacks
加拿大
使用應用程式 9個月
Growave 已回覆 2023年6月12日

Dear Cazza Petite & Zacks team,

Thank you for your kind words and for supporting our product. We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon! 💖

Janat,
Growave Support team.