評價 (2,077)

整體評分
4.7
各級評分數量
  • 95% 的評分為 5 顆星
  • 2% 的評分為 4 顆星
  • 1% 的評分為 3 顆星
  • 1% 的評分為 2 顆星
  • 2% 的評分為 1 顆星
2016年3月28日

Customer Service is like no other. They really are very helpful and quick to respond. I couldn't get the app to integrate properly with my premium theme but Eldar was very helpful and got it done right away. Can't wait for my customers to begin using the features.

Aberrant Sole
美國
使用應用程式 8個月
編輯時間:2022年9月27日

Update 28-09-2022: The "Inclusive tag" functionality within the Rewards program setting "ways to spend" does not work. When a user attempts to save tags "inclusive tags" in a custom discount option, the user receives a "Something with wrong" error message - and the settings do not save. This means you cannot separate ways to redeem rewards between program tiers like GOLD | SILVER | BRONZE - all customers will see all ways to redeem options regardless of their tier. This is a persistent bug that has been ongoing for over 3+ months now and is still unresolved. Whilst support is very accommodating and fast to respond to requests for updates on this bug it does not remove the fact that the bug is critical to the core functionality required to administer rewards tiers "ways to spend". I'm hoping for an expedited solution to this issue or else we will have to move to another platform because Growave does not work the way it is supposed to regarding the Rewards program functionality. I'm not sure how other merchants are not having issues with this bug. I'd love to know a workaround if one exists. Initial review 23-05-2022: Growave is a great solution to consolidate multiple apps into one cost basis. We have migrated from for other solutions into Growave which saves us operational time and reduces our costs. We have had a few minor support requests to help get us up and running and the Support team has been great - thank you Alex and Tina. We recommend to you Growave for your reviews, rewards and wishlist functions for your Shopify store.

Ellus & Krue
澳洲
使用應用程式 8個月
Growave 已回覆 2022年5月23日

Hi Ellus & Krue team,

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. Your review means a lot to us. Thank you for choosing Growave. We’re here for you anytime 🤗.

Happy Growaving 💙

2022年9月23日

Love the concept of everything in one app, Great functionality of all the apps in there. The best thing is that he support is really fast in responding and resolving the issues. I required a lot help configuring and these guys were always available which made the job quickly done. I would definitely recommend Growave!

Dazzledvenus
愛爾蘭
使用應用程式 8天
Growave 已回覆 2022年9月25日

Hi Dazzledvenus team,

We truly appreciate your valuable review of the support team and our app.
We send you a million thanks for leaving us feedback and expressing your honest opinion 🤗.
Your words motivate us to reach new heights and become even better and better ✨.

Sincerely,
Growave team 🥰.

2020年11月20日

I've only had this app about a week, but the support team has been SO helpful with any questions I had along the way getting it all set up. Super easy to use too! Love that it's an all-inclusive type app so I'm not having to manage several apps. I recently had an issue with my cart icon not displaying and they literally had in fixed for me within an hour! So grateful!

designtwentyfive
美國
使用應用程式 8天
Growave 已回覆 2020年11月21日

We are incredibly grateful for the wonderful review that you wrote, designtwentyfive. ❤️ Thank you so much for taking the time to share your positive feedback.

Growave is an all-in-one platform that includes multiple apps in one dashboard. It allows our customers to not having to switch dashboards to manage several apps, and we are so happy to see how you are enjoying it and already taking the most out of each of our apps! ✨
Please, don’t forget to also tag your products on gallery photos, to make them shoppable. 😍

We always try to make our customers' experience with our app as smooth as possible, that’s why our support and development teams are always there to answer all your questions and to fix faced issues in a timely manner. Your gratitude for our service just lets us know that we are doing our job right.

Thank you for trusting us. 😊

編輯時間:2018年12月11日

This great app provides very important features that can be found in one place. The app works perfect and easy to install and edit language also. The customer service is excellent with quick response on chat as well as by email with fast solutions! Highly recommended and we will keep on using the app on a constant basis!

Starbuna
芬蘭
使用應用程式 8個月
2020年6月19日

They customised the app for me as if i was a paying customer. The app now fits into my colour scheme. Very impressed!

Asrìq
澳洲
使用應用程式 8天
2019年3月25日

I am currently using all applications and found them really useful and interesting.
There are so many options to discover and to use.

The customer service is the best!!! They are always ready to help and understanding.

TIDIAS
塞內加爾
使用應用程式 8個月
2015年1月8日

I've used the app for a few months now. It integrates beautifully with our site and is easy to configure. The team at Socialshop wave is amazing. They are helpful, knowledgeable and very eager to help if you ever encounter a problem. I highly recommend them.

Special thanks goes out to Anton! Good luck you lot :)

Docent.co
美國
使用應用程式 8個月
2022年9月28日

It's cheaper. I was using Okendo and Smile. So, that's a plus. But beware. The Klaviyo integration is HTML - you can not use Klaviyo's build and drop facility. You need to know HTML to build them. Also, Growave is a bit clunky. When you pay for apps like Okendo and Smile you are actually getting pretty good products - and that's why they cost so much. So... if you can get used to the very limited functionality available with Growave and you want to brush up on your coding and HTML skills (haha, doesn't everybody?), then Growave is for you. I'm giving it 3 stars because it's cheaper which is nice. But, I really do miss how easy it was with Okendo & Smile!

Loyal Crush
澳洲
使用應用程式 8個月
Growave 已回覆 2022年10月5日

Hi Loyal Crush team,

We sincerely apologize for the experience with our app that didn't meet the level of service we strive for. We never meant to cause you any of the inconveniences you had while using our app 😔.

Regarding your concerns, totally understand that not all our merchants have coding skills, however, these conditions, so that the email templates only change in HTML format, are the rules set by the app with which we have integration.

Thank you for taking the time to share your feedback with us! We value every merchant and it's important to us that all of our beloved customers are happy with our app 🙏🏻.

Btw, could you please check your inbox and please reply to us, so we can work on it together? 😊

2017年8月18日

Hands down the best support I've received online. Not just compared to other Shopify app developers, compared to all the companies I've done business with online. They respond to the specific question asked rather than shooting out some canned response that doesn't really answer your question.

The app itself does so many things. I never would have gotten them all integrated into my site without the help of SocialShopWave's support team.

Venue Interiors
美國
使用應用程式 8個月