Growave: Loyalty & Wishlist + , 2,059 則評價

I've only had this app about a week, but the support team has been SO helpful with any questions I had along the way getting it all set up. Super easy to use too! Love that it's an all-inclusive type app so I'm not having to manage several apps. I recently had an issue with my cart icon not displaying and they literally had in fixed for me within an hour! So grateful!

They customised the app for me as if i was a paying customer. The app now fits into my colour scheme. Very impressed!

Excellent app , very usefull , the customer support is very prefessional, quick responds, 5+ stars!

Great support, especially Nurila, very fast response. They did everything I wanted. Let's see how it goes from here.

It's cheaper. I was using Okendo and Smile. So, that's a plus. But beware. The Klaviyo integration is HTML - you can not use Klaviyo's build and drop facility. You need to know HTML to build them. Also, Growave is a bit clunky. When you pay for apps like Okendo and Smile you are actually getting pretty good products - and that's why they cost so much. So... if you can get used to the very limited functionality available with Growave and you want to brush up on your coding and HTML skills (haha, doesn't everybody?), then Growave is for you. I'm giving it 3 stars because it's cheaper which is nice. But, I really do miss how easy it was with Okendo & Smile!

Update: Growave destroyed our code: We deinstalled the App and were wondering, why still all checkboxes regarding data security / newsletter-subscription / etc were not working. After a long search and the help by the Shopify support it came up that Growave totally destroyed our code. This lasts even the deinstallation. E.g. somebody creates an account and is not clicking the checkbox for a subscription he gets pushed into all marketing lists anyway. They know the problem and are not a clue into solving this. We no have to figure out how to handle the situation because this is agains EU law (and worst customer experiance). Thanks for nothing, Growave, thanks for not helping even after I described the issue several times. Never again. Please do not use this app if you like your Homepage. Wir haben furchtbare Erfahrung mit dieser App gemacht: 1. Nach einem Update gingen alle Email-Templates unbemerkt flöten und Kunden bekamen die default-Emails. Z.B. ab einem bestimmten Level hatten wir hinterlegt, dass individuelle Gutscheine mitgeschickt werden, diese waren dann natürlich auch weg. 2. Tiers: Wir haben über Tage ein Tier-Modell aufgestellt. Je höher man kommt, desto mehr Benefits, so kenn man es. Aber leider wurden plötzlich keinerlei Rabatte mehr angewandt. Vom Silber, über Gold, bis zum Platin Kunden, niemand bekam mehr Benefits. Im Kundenfenster wurden zwar generierte Codes angezeigt, aber das haben original 0 von 110 Kund*innen gesehen. Diverse Kunden sind wütend abgesprungen und teilten dies auf SoMe. Das ganze Tier-Modell funktioniert nicht, wenn man mehr als einen Benefit hat (dann braucht man aber kein Tier-Modell). 3. Datenschutz: Ohne Einverständnis der Kunden werden Kundenkonten angelegt. Wir haben uns gewundert, warum wir keine Kunden ohne Bonus-Club Mitgliedschaft mehr fanden und machten den Test: Aus jeder Bestellung wird ein Loyalty Konto angelegt, ohne dass der Kunde es mitbekommt geschweigedenn akzeptiert. Das ist ein Fall für den Datenschutz. Vom Support kamen zwar Antworten, aber keinerlei Hilfe. Ich bat um einen Anruf, weil es brennt. Der frühste Termin nach dem Wochenende. Dann brauchen wir ihn auch nicht mehr. Fazit: Eine furchtbare Erfahrung, die uns Bestandskunden verärgerte, Tage der Einrichtung sind futsch, Der Launchday wurde gecrashed und nun sind wir dabei Kunde für Kunde zu prüfen und ihm manuell Rabatte (die ihm im Rahmen des Programms zugestanden hätten) zu überweisen.

This App is just WOW! so many great features and amazing customer support who helped me a lot ! Highly recommend to everybody who want to make website looks professional and useful

The reason why I downloaded this app is that the many functions I need are all available with only one app. A month after downloading, I want to select a custom service as the most significant advantage of this app. If I send an e-mail with an exact request, developers can modify it to my request, and the customer service is also very kind.

AMAZING~~~!!
Never seen it before!!! GROWAVE's customer service is so great! quick reply and solved a problem perfectly!
Whenever our team gets a problem because of the Growave app, the Growave team solve the problem as fast as possible. Our team appreciates their CS and the great app. Highly recommended!!

Growave,.... Like a micro wave. Support is great. More important the App works like a charm. First impression was (without seeing all the possibilities) that the Apps looked a little simple. But after seeing the options, I saw my first impression was not correct. I started to work with several Apps and will also start shortly with the Loyalty App.
All looks good. No significant loss in speed. And great functionality. - I say yes to Growave -