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It is a good app though it may have a little problems, but the workers will help me solve it fast. Thanks so much.
Furious with this application and the customer service. Everything was fantastic in the beginning. They get you onboarded and treat you wonderfully until you're all in and everything is integrated. Then they don't give a damn about you. They have no respect or loyalty to their customers that have been with them for years.
The app is littered with bugs. I don't even know where to start, so I will just leave it at that. WEEKS of wasted time troubleshooting and dealing with back and forth emails. So much money lost due to bugs allowing customers to repeatedly share my brand on social media and rack up thousands and thousands of points resulting in lost money for my business.
Then they have the nerve to randomly increase the price by 50% out of nowhere and you're just stuck with it. They're like the new Netflix, but worse. I am totally stuck with this app because my customers are used to the rewards interface, and I can't find another app that has all of the same features. I simply don't have the bandwidth to work on multiple new application migrations and customer education on the new app. I feel like I am chained to this app and it's incredible defeating. :(
Dear team atPeachy Athletic
First and foremost, I want to sincerely apologize for the challenges you've encountered with our application and the level of service you've received. We deeply regret any frustration and inconvenience this may have caused you. 🙏
I want to assure you that your feedback is of the utmost importance to us, and we take it very seriously. We understand the critical role our application plays in your business, and we are committed to making things right.
Regarding the unexpected increase in pricing, we completely empathize with your concerns. We recognize that such changes can be unsettling, and we want to address this in a way that is fair and accommodating for our valued customers.
To ease the transition for you, we have applied a 30% discount to your account for the next year. This discount is our way of expressing our regret for any inconvenience caused by the pricing adjustment. Our goal is to provide you with the flexibility to adapt to the new plan without compromising your budget.
We understand that migrating to a new system can be challenging, and we appreciate your loyalty to our rewards interface. Our team is committed to assisting you throughout this process, and we are here to provide any necessary support and guidance.
Once again, we sincerely apologize for the difficulties you've faced, and we appreciate your openness in sharing your concerns with us. If there's anything specific you would like us to address or if you have further questions, please don't hesitate to reach out. We value your business and are dedicated to ensuring your satisfaction. 💞
Thank you for your understanding.
Best Regards,
Begaiym, Reputation Manager
This app is exactly what we need and outstanding value for money. We received absolutely amazing support provided by Kalys. Our installation was super quick and any changes were made very quickly, without any fuss and with absolute courtesy and friendliness. Highly recommended. Ongoing support has been outstanding - thanks Tattu!
I am not using this app for a long time, but so far I am loving it. It is very easy to set up, and one app can do the job for so many features! Reviews, wishlist, loyalty, refer a friend! When I had issues how referral works, I had a full video with explanation how to do it in my store! Definitely will keep the app for longer!
Hey, Natura Beauty Lab! 💄
We are sending our immense gratitude for taking your time and leaving invaluable feedback.
Thank you for the trust you have put in Growave. Our ongoing success relies on the loyalty and support of customers like you. We look forward to an enjoyable business experience with you🥳.
We hope to have the pleasure of doing business with you for many years to come 😇.
Truly outstanding app with amazing features. I had one other product review before for a similar price but it didn't even offer half as much of the features that Growave offers for the same price. Customer support is always just a fingertip away and super helpful. Very happy with the app!
Hi team of Schmuck und Accessoires,
Thank you for your warm words from bottom of our heart. We truly value each customer's feedback 🥰!
We are very happy to learn that our app and customer support team meet your expectations! The team is working hard day by day to deserve it 🙌🏻!
Happy Growaving ✌🏻!
The app is awesome. It's just what we needed. The best part is their customer support!! They added the code to our site and made adjustments to align with our color scheme. Thank you so much!!
Appreciate sharing your awesome feedback!🤩
It is our pleasure to make any adjustment and see how our app perfectly matched your store design.
An easy and simple to use app that offers great functionality. The customer support has been superb so far. Every query or change that needed to be made has been dealt with timeously.
Hello, our dear Embassy of Beauty team,
Your kind words warmed our hearts 💕. Thank you so much!
The points you highlighted let us know that we are moving in the right direction ✨. Our team constantly works on the improvement of every part of the app for your convenience and ease. Thank you for expressing your cherish! ☺!
We'd like to let you know that it's pleasure to work with you too🥰. Hope we will continue our communication in a fruitful way 🌸.
I can say that this is probably the best app I have installed. The Growave app does a lot, it looks nice, is very customizable, and just makes the website look very professional. GW customer support is always here to help and is very accomodating! I could not do without.
Hello dear Fetish’r team 🎊,
From the bottom of our hearts, thank you for leaving such a fantastic review 💜.
It's nothing but a pleasure to assist a client like you and provide you with the best service. It's you who makes us powerful, so consider us fans!
I hope you will keep gifting the world comfort and from our side, we promise to help you with that 😚.
Easy to use and the customer service is on top of it ! I like that aspect the best ! If I can’t find something or have trouble they are there to help !
Hi team at Apparel & Gifts R us 💗!
It is so nice to hear from you. We can't thank you enough for taking your time to leave such a heartwarming review. Please know that every word left here means the world to us. We’re so grateful for your appreciation 🙏🏻.
We are here to provide excellent service to our dearest merchants and we go the extra mile to meet the expectations. Because you are the reason for all our efforts.
On behalf of all team, we express our gratitude to you for choosing us ⭐.
Great app and amazing customer service. I think it's the best app that I've purchased on Shopify. Super recommend.
Hello gorgeous Loja Ekanta 🤩.
We are so happy to hear such wonderful words from you. It has been a pleasure taking care of your site. We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve 🤍.
Thanks again and have a great week.