Growave：忠誠度計畫、商品評價、獎勵、願望清單
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apparently this app has been charging me $30 for 6 years under shopify and i just now realized. according to the stats it has made me $0. this is CRAZY. do not recommend.
Hello Satori Mob team,
Thank you for your feedback. I’m truly sorry to hear about your experience. That’s definitely not the kind of impression we want to leave.
I’ve already issued a refund for the unused portion of your subscription and have also reached out to you directly.
Whenever you have a chance, I’d really appreciate it if you could reply to my email. I’d love the opportunity to help resolve any remaining concerns and make things right.
Best regards,
Bina
Head of Customer Support Team
From the beginning of our 12-month journey with Growave, they've overpromised and under delivered. At the time we chose to install their app they had assured us the most important features we needed were going to be released within the next 30 days. Those features took another 180 days to be released, and even then, they weren't what had been described to us in our initial discussions.
To make matters worse, Growave appears to have been caught entirely unaware and unprepared when Shopify required them to have a separate app for B2B and DTC stores last year. As a B2B store platform we were told by one of their employees that we needed to push an update to our store for their app. Once we did so, we lost the entire functionality of the app, along with any history or reporting from prior transactions. It appears to us they instructed their employees they needed to force all the B2B stores off their DTC app, and hadn't yet begun to build a B2B replacement app.
In the months since, while attempting to work with their team to fix the problems they created - they've given our customers double the number of rewards they were supposed to have; their app has on multiple occasions allowed their discount coupons to be used multiple times on separate orders; and to this day we're still unable to download any of our store's reward data, with it taking multiple days to get the information sent to us from them.
This app has cost thousands of dollars in erroneous rewards given out along with the hundreds of hours required by my team to investigate and attempt to rectify the many problems their app has created for us.
Hello Pawradise Raw team,
Thank you for taking the time to share your feedback.
We’re truly sorry to hear that your experience did not meet your expectations. We understand how critical stability, timely task delivery, and accurate data exports are for your business operations.
Over the past year, significant platform-level changes within the Shopify ecosystem required structural updates across many apps, including ours. While this allowed us to introduce long-term improvements (including enhanced B2B data handling), we recognize that some timelines did not align with your expectations, and we regret the frustration this caused.
Our team has reached out to you directly to ensure your remaining request is handled promptly and efficiently.
Best regards,
Growave Support Team
I've been using this for years. The 199/month plan doesn't let you download customer data, and importing is a hassle. The translation is absolutely awful. There are plenty of cheaper apps out there now with similar features. I highly recommend new users avoid this app.
Hi Montagne de Pierre team,
Thank you for sharing your experience!
We are improving our customer data import and export process to make it as accurate and fast as possible, as we understand how crucial customer relationship management is.
I have reached out to you via email and would be glad if you could reply to my message and describe in detail how we can assist you.
Warmly,
Joel
Worst experience I've had with an app or customer service.
We tried this app, but it just didn't cut it, plus it has quite a few bugs and limitations, so we decided not to use it..., even though it sounds enticing and attractive to have Reviews, Wishlist and Loyalty all in one integrated app - but nothing further from the truth. But I thought, fine, not for us, let others make what they will of it, but we will uninstall it.
And this is where the nightmare has started.
We are 3 months after uninstallign the app, and we have still not managed to get rid of this app. The app installs counless: metafileds, metaobjects, structured and unstructured, read and read-only metafields and metaobjects. Your website gets riddled with about 20-30 such fields in: prodcuts, variants, customers, orders, etc. + garbage code that affects your website's performance.
The worst part is that you simply can't remove them, even after the app has been removed. It completely messes up your website.
We have gotten in contact with them countless times: dozens of emails, hours wasted, back and forth with incompetent customer service (different people, so not just one person) who simply can't remove them, doesn't know how to remove them, and/or they think they have removed them but have no idea if they did or not.
They do not acknowledge the removal even after I sent them countless screenshots. I have also given them total access to the website, but they were still incapable to remove them.
Not to mention all the weeks lost while they say they will get back to you with an update, and they never do.
We have contacted Shopify support who have also raised this as a priority with them... still no result. Even Shopify can't hold them responsible. Shopify support agrees with me, and simply can't get a hold of them. Not even Shopify support has access or the power to remove all that garbage left behind by the app.
Absolute madness. 3 months in, and we still haven't got a resolution. They even stopped replying now.
I simply don't know what else to do, I'm desperate.
I didn't want to give this review but it has to be a WARNING to everybody else. DO NOT mess your website with this app, unless you want to cause irreversible damage.
I'm not even sure how they're allowed to operate on the Shopify app store when even Shopify support said this is unnaceptable.
I'm not sure how they got those positive reviews when their customer service is so abysmal.
Please, someone at Growave customer service get in touch with me, to look into this.
Hi the team at Munchyhub,
Thank you for your feedback and for your patience while we investigated this thoroughly.
Our development team has now completed a full cleanup and removed all Growave-related metafields and metaobjects from your store. I've reached out to you directly to confirm everything looks correct on your end and to assist further if needed.
I truly regret the frustration this situation caused.
Bina
Head of Customer Support
This app is terrible!!!!!!!!!!
I found out that all the coupons they generate are still active after customers redeemed them (making you lose money)!
I contacted them 5 times, and they escalated the case, it's been 3 weeks and no one got back to me.
They increased their price dramatically.
CUSTOMERS CAN REDEEM DISCOUNTS GENERATED FROM THE APP ALL THE TIME AND IT DOESN'T DEACTIVATE THEM, MAKING YOU LOOS MONEY OVER AND OVER AGAIN.
They just announced another price increase, forcing you to pay $200 a month what used to cost $49 !!!
Hopefully I'll find a competitor that will be loyal to his customers and won't charge them 35% more every year.
Dear Febron team,
Thank you for sharing your feedback with us. We greatly appreciate your input, as it helps us continually improve our services and better meet the needs of our valued customers.
After reviewing the issues raised, we’re pleased to inform you that the discrepancy in the reward program settings between 2022 and 2023 has been identified and resolved. This will prevent any future glitches related to discounts on your account.
Regarding the recent pricing update, we understand your concerns and are happy to offer you the option to remain on your current plan at the previous pricing, provided the monthly order limit is not exceeded.
We sincerely appreciate your patience as we worked through these matters, and we’re committed to ensuring your continued satisfaction with Growave. Should you need any further assistance or have additional questions, please don’t hesitate to reach out.
Best regards,
Binazir
Head of Customer Support Team
Growave
This was an app that I really enjoyed as their customer service was quick to respond and the functions were great.
We were one of the early users when they were still offering their $9 basic plan but most of the functions have now been removed from us due to the pricing change. We wrote in to customer service explaining our situation, and for a small brand like ours, it's impossible to be paying $149 per month to retain all the features which were available from the plan they promised previously. Most apps out there would still reward their old customers who've been with them since day one, but not in the case of Growave.
It's truly disappointing and now we need to find another review and loyalty app that can fit into our budget. While I appreciate the help that the team has provided for us since day one, this experience has left us speechless.
Dear SLOW RITUALS team,
I hope this message finds you well. I wanted to express our sincere gratitude for sharing your valuable feedback with us. Your openness in expressing your experience with our application is genuinely appreciated, and we deeply regret that your expectations were not fully met. We understand the impact changes in our pricing structure can have, especially for our early users, and we sincerely apologize for any inconvenience this may have caused. 😥
The decision to adjust our pricing was made after careful consideration to optimize our services and align with industry standards. However, we recognize and empathize with your concerns, and we are committed to finding a solution that addresses your needs.
It genuinely saddens us that we were unable to meet your expectations. We've made several attempts to reach out to you, but unfortunately, we have not received a response. We understand that your time is valuable, and we apologize if our attempts to connect have inconvenienced you further. However, we are always eager to resume our collaboration and will be available to address any questions or concerns you may have.
If you are open to it, I am available for a phone conversation or correspondence via email at your convenience. I am committed to listening, understanding your requirements, and working towards an optimal solution that satisfies both parties.
Once again, we appreciate your feedback, and we are eager to engage in a meaningful dialogue to address your concerns. 🙏
Begaiym, Client Care Specialist
Large increase in price with no real viable upgrades. I reached out to customer service and was pretty much told to downgrade to free or pay a lot more for you're already getting. No grandfathered pricing. The installation was supposed to be straightforward but took multiple E-Mails to customer service to resolve since the migrated data was not integrating into their service as intended, the original price point made it worth the try. Once everything was running as intended, I gave feedback to them as the schema that google uses to pick-up on reviews and display them in search was completely missing. Afterwards, everything worked fine and as intended. Adding new features and incentivizing an upgrade is what they should have done as opposed to locking all the current features behind a massive increase.
Dear Pillowfied team,
I want to extend my sincere apologies for any inconvenience caused by recent changes to our pricing structure and the challenges faced during the app installation.
Your feedback has been invaluable in refining our processes, and we appreciate your engagement with our customer service team. We acknowledge that the installation process didn't meet expectations, and we are committed to improving the experience.
The decision to adjust pricing was made after careful consideration of various factors. We understand your concerns and value your loyalty. To ensure a seamless transition to the new pricing, I am open to discussing your individual case. I am available for a meeting via email or a personal call to address your concerns and maintain a positive experience with our application.
I understand your decision to remove our application was disappointing, and I sincerely apologize for any frustration it may have caused. Unfortunately, my attempts to contact you via email and phone to discuss possible solutions were unsuccessful. Nevertheless, I want to assure you that I am always available and eager to address any concerns you may have.
We highly value our partnership with you and would be delighted to resume our collaboration. If you have any specific questions or if there are areas of concern you'd like to discuss, please let me know a convenient time for you. I am committed to finding a resolution that ensures your satisfaction with our application.
Thank you for your understanding and continued support. I look forward to the opportunity to reconnect and work towards a positive resolution.
Begaiym, Client Care Specialist
Tuve una muy mala experiencia con la app, nunca pude configurarla al español, ya que automáticamente volvía a estar en inglés. Pese a que la respuesta por parte del soporte fue rápida, tampoco pudieron solucionarlo.
Hi team at Prix,
Thanks for sharing your experience. I just want to clarify that all texts in Growave can be shown in Spanish through the Language Editor, but “Ways to earn” and “Ways to redeem” need to be translated manually in the Admin panel — otherwise the default English text will show.
I’m happy to personally guide you through these steps so everything displays in Spanish the way you need.
I just emailed you, please respond as soon as you can.
Best,
Binazir
Head of Customer Support Team
Growave
The "buy now button" on my store's product page was not loading properly. Upon investigating I was able to identify custom code changes in the product-template.liquid file as the cause for this behaviour. There is some residual code from the app [Growave: Loyalty and Wishlist] which interferes wuth the product-form - so the buttons. This app's developers have no responsibility and leave bugs in theme that interfere with other buttons. I don't think they did this on purpose, but it leaves room for improvement.
Hello, The Anime Supply team,
Thank you for sharing your feedback and bringing this issue to our attention. We appreciate your thorough investigation and the detailed information regarding the problem with the “Buy Now” button on your store’s product page.
We understand that residual code from our app interfered with the product-form, affecting the buttons. While this wasn’t intentional, we acknowledge that improvements can be made to prevent such conflicts in the future. I’ve ensured that the issue has been resolved promptly. We’re committed to continuously enhancing the functionality of our app to ensure smooth integration with all themes.
I’ve also reached out to you via email a few times and haven’t yet received a response. Would you mind taking a look and letting me know your thoughts?
Best regards,
Binazir
Head of Customer Support Team
Growave
I removed my review, but I am putting it back again. This app support is the worst you can even get.
They will play with your website like a toy.
The rewards feature does not work on phone resolution. Be careful, these reviews are all fake as the app is buggy to the max.
Dear Snack Attack Team,
Thank you for sharing your feedback. We take your concerns seriously and remain committed to providing a seamless experience for all users. If you’re encountering issues with the rewards feature on mobile, our team would be happy to investigate and resolve them as quickly as possible.
Regarding your concern about reviews, we want to assure you that Shopify strictly prohibits fake reviews, and we fully adhere to their policies. Transparency and trust are at the core of everything we do.
Your experience matters, and we’re dedicated to continuously improving our platform. If you’re open to it, I’d be happy to connect via call or email at your convenience to better understand your requirements and work toward a solution that meets your needs.
Best regards,
Binazir
Head of Customer Support Team
Growave
