Overall rating Based on 874 reviews
Beware! These folks will reinstall their app months after you delete it, without your authorization and without advance notification. They will install features for which you do not ask. They will install in your LIVE theme without a backup, so it is not easy to clean up after them should the installation have issues. They will not schedule their work so as not to interfere with other ongoing development. Most reviewers seem to like their "customer support." We found their developers careless, invasive, and overly aggressive. I don't trust them. If you do decide to get involved with these guys, make sure you backup your theme yourself before they start, make sure there is no other customization work is in progress, and then test thoroughly.
Thank you so much for your feedback!
We always ask merchants which theme is best to upload our files and make changes as a part of our onboarding process. So when you install the app, you will see a dropdown that allows you to select a needed theme to implement the app.
Also, I would like to note all apps on Shopify including Growave, can’t reinstall the app itself. unless you install it back. Because apps don’t have access to your Shopify account. On top of it, we don’t know which theme is best to select unless you indicate it in your emails.
When it comes to our team we always notify our customers before making changes. It looks like you have simply missed our email that was sent right after you changed your theme. But we have already taken the necessary steps in order to prevent such a misunderstanding.
If you ever experience such problems, our team would be able to remove all codes from your live theme and implement it to the needed theme. Literally, it will be done in a few seconds. You can just hit the Live Chat button on our website, contact firstname.lastname@example.org or we can jump on a call to discuss this.
Rustic Urban Co
tried to add app and unless i upgraded to a subscription i was not able to add it to my page, had to uninstall and search for a new app
We deeply apologize for your bad experience. However, we would like to note that 30 days of free trial is available on any of our plans. Moreover, we offer an option to try absolutely all of our features for 30 days with no charges at all. You only need to select our free plan and you can just keep it Forever if you wish :)
We are always happy to discuss such issues and resolve them asap. You can just hit the Live Chat button on our website, contact email@example.com or we can jump on a call to discuss this.
Route One Apparel
I really do like this app, and it was beneficial for my business for the time I had it. However, after being a customer for seven long months without any sort of payment and they try to do the whole "bait and switch" tactic to force me into a $60/month contract, I find that a little sketchy and disheartening. It would be much better if they grandfathered a plan or made the payments more affordable. They basically make you pay MORE if your site gets more visitors, and it has nothing to do with the app itself!
Please accept our deepest apologies for that. This has been a tough time for us knowing that we've let you down and failed to provide you with the service you deserve.
Please note that we have totally changed our pricing since 2015. Since then, if we make changes on pricing, we grandfather existing plans. Currently, there are no extra charges for visits, existing members, or for setting up our app. Moreover, there are no extra charges for the number of wishlists, reviews, or for emails that are sent from our app.
As much as we would like to make things right, we understand it is quite late. But we would love to provide you with an updated free trial so that you could see all the power and potential of Growave.
If you have any questions on the new pricing, we are always happy to jump on a call to discuss this. Please feel free get in touch via Live Chat on our website or via the following email: firstname.lastname@example.org