Growave: Loyalty & Wishlist

I was an early adopter of Growave when they just started and had 2 stores on their Basic plan which is $9/month. I have been giving a lot of feedback and invested much time and money to integrate the app into my current stores. Just recently, they announced a new 2.0 Dashboard rollout on 15 Mar and I will lose access to my dashboard, and my current plan is no longer offered.

Honestly, it is just the dashboard UI update and the features generally remain the same. For me to enjoy the same set of features (VIP tiers, custom address to send email, etc), I will need to upgrade to their Growth plan, which is $149/month!

That's like 16x more expensive. We are a small brand and have two stores, and it is way over our budget. I wrote in to ask the support and was told if I chose not to upgrade my plan, the dashboard would be blocked and the widgets will be disabled on your site.

I am happy to see that Growave.io has grown to what it is now, but shouldn't you also take care of your early loyal customers? I wish that you had a better way to handle this as many other companies would still honor the grandfathered plan even if they introduced the price plan change (maybe without the newer features)

Truly disappointed.

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UPDATE: Binazir from Growave reached out to us and helped us to transition smoothly to the new version 2.0 upgrade. We are thankful for her responsive reply and ensuring everything is working accordingly.

Very functional addition to our store. Works well for reviews and rewards and integrates with Shopify to allow customization in where and how reviews are shown on your page. Excellent quick responses from support! Would highly recommend.

I’ve been using Growave for a while now, and I couldn’t be more impressed. It's packed with features that help boost engagement and sales. But what really stands out is their customer service. Every time I've needed support, the team has been super responsive, friendly, and genuinely helpful. They go above and beyond to make sure everything runs smoothly. Highly recommend Growave to anyone looking to elevate their e-commerce experience!

We wanted a simple Rewards app and ended up with a polished solution that offers so much more. Features like Reviews (with the ability to add photos), Wishlist (with optional notifications for out-of-stock products), POS integration (crucial for those with a physical presence), and a nifty Instagram widget (to display and tag content) exceeded our expectations. The core Rewards system has everything we need: rewards for orders, signups, referrals, and an optional VIP tier system. Beyond the features, the ease of use is remarkable. No complex setup is required, the widgets are simple to configure, and everything looks great right out of the box. We’ve been with them for over three years, and from an admin perspective, it’s incredibly low-maintenance and works beautifully. A special shoutout to Kani from the support team for assisting us with migrating to a new version—prompt, caring, and truly making me feel like a VIP customer. Thank you!

I've been using Growave for years to offer customers the ability to add photos to their reviews and for the loyalty program so they can earn points on purchases. I love the Wishlist feature too! It's easy to customize the widgets to be on-brand, and the team has been super helpful to even further customize my widgets! I've never had any issues with Growave messing up my store code and the widgets load quickly so as not to slow down the user experience. Over the years I've let go of many apps but never this one :)