Fidélité, liste de souhaits +3

Hello GLAMLIFE BEAUTY Team,

On behalf of the Growave team, I would like to apologize for your negative experience with us. 💔 I have reviewed all the threads, and I am very sorry that your impression of our app was not as positive as you expected. We deeply value every merchant, and it is crucial to us that all our customers are satisfied with our app.

Regarding your refund request, we need a screenshot of the invoice to verify the billing period and compare it with Shopify's records. On my end, I have already checked with the Shopify Billing team and processed the refund to your card linked to Shopify. You should see the funds on your card within 2-5 business days.

I would like to resolve these issues together, as I sincerely do not want our cooperation to end on this note. We can arrange a call to discuss your concerns personally, and I would greatly appreciate the opportunity to hear from you. Please let me know your thoughts and reply to my email. 🙏🏻

Best regards,
Binazir
Head of Customer Support

Hey, The Tumbler Grip team,

Thank you so much for your wonderful feedback!✨

We're excited to hear that Growave is crucial for your Shopify store! Our team takes great pride in delivering exceptional support, and it's fantastic to know that you found our assistance helpful.

Your satisfaction is our top priority, and we're committed to ensuring you have the best experience with our app.
Big thumbs up to you for choosing Growave!

Best regards,
Vlad,
Growave Support team🫶

Dear team at Alegria Accessories Inc.,

We apologize for the disappointment and unfulfilled expectations. Thank you for being with us all this time. We are very grateful for your honest feedback.

Unfortunately, sometimes it takes longer than expected at the beginning to resolve issues that arise due to the complexity of the development process.
But we always try to resolve issues as soon as possible, as we understand the importance of a well-defined process.
We intend to learn from our mistakes and get better every time, striving to provide more proficient and high-functional support to fulfill our customers' expectations.

We fully respect your decision to change the application and are always willing to negotiate to regain your trust. Your feedback is invaluable to us, and we are dedicated to doing our best to address your concerns.
Once again, I apologize for all the disadvantages. We value your business, and we want you to have only a positive experience with us. 🙏

Sincerely,
Saule from the Growave Support team.

Hey, Vetopia team,

We're overjoyed to receive your feedback! It's wonderful to know that our customer support team left such a positive impression on you. We strive to be both friendly and efficient in assisting our valued customers like you. Thank you for choosing Growave, and please feel free to contact us anytime if you need further assistance. We're here for you! 💜

Begaiym, Client Care Specialist

Hello, Slayfire Cosmetics team,

Thank you for your kind words! Absolutely thrilled to hear your experience with us has been exceptional! We take pride in providing personalized support tailored to your needs. Your satisfaction means the world to us, and we're always here to make sure you're delighted with every aspect of our app.

Looking forward to continuing to support your business growth journey! 🎉🫶

Begaiym, Client Care Specialist