Loyalty program, Reviews +3

日本からレビューです。このアプリはEarning PointsがPlace order、Create account、birthdayで設定できます。付加価値を感じていただけるアプリですね！
Points StatusやRedeem Pointsも設定できる箇所が色々あるため、サイト利用の付加価値を高めるのにとても役立ちそうです！そして最大75件の注文までは$9.00というのも、スモールスタートから大きくしたいサイトには嬉しい価格設定だとおもいました。
またスタッフの皆さんも困った時には密に連絡をとって解決にむけて協力してくれるため安心して導入できました。
今回は海外向けサイトでの利用ですが、今後日本向けのサイトにもがっつり使えるアプリだと感じています！

A review from Japan. Earning Points can be set by Place order, Create account and birthday in this app. It's an app that you can feel the added value!
There are various places where you can set Points Status and Redeem Points, so it seems to be very useful for increasing the added value of using the site! And $9.00 for up to 75 orders is a great price for a site that wants to start small and grow.
Also, when I had a problem, all the staff contacted me closely and cooperated to solve it, so I was able to introduce it with peace of mind.
This time, we are using it for overseas sites, but I feel that it will be an app that can also be used for Japanese sites in the future!

I have ran into three major bugs so far. They still have at least one huge bug right now.

1. They had a bug that allowed somebody to share to Facebook over and over with no time delay and generate fraudulent gift cards out of thin air extremely quickly. Somebody ran up probably 750,000 points or so in one evening by doing this on loop. I spent an entire weekend trying to disable the fraudulent accounts and cards.

2. Woke up this morning four months later to see that people are still able to order products that they never paid for, with gift cards that were created out of thin air, that were disabled four months ago. This is a big deal, this was $75,000 created before I realized what was going on, four months later it's still not fixed.

3. There was also another bug that rewarded points for using points which is ridiculous, and it still didn't work right even after the support team pointed out which setting should be used and was updated. I sell high ticket items so for example if somebody bought $10,000 worth of items, they got a $1,000 gift card, but then when they used that gift card, they were rewarded with another $100 gift card, then another $10 for using that one, which is absurd.

Tried to be understanding but if they're not going to take this seriously then everybody else needs to know about potentially huge issues with the app revolving around reward points and gift cards. Ones that you did not sign up for.

The Growave app is a big bang for the money. We aren't even using all the features (yet), but the Reviews and Rewards alone have added a lot functionality for our store front. The app itself, because it includes so many features, can sometimes be hard to navigate or remember where you change certain settings. Customer service has been used frequently due to questions that came up, and they have been professional and responded quickly. They've also been able to help customize a few things for us. Overall good experience so far.