GrowthHero Affiliate Marketing , 164 Rezensionen
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The app has great functionality. Customer service is always quick to resolve any questions we have.
App was broken upon my download and took nearly a week to be fixed. Customer service was not as friendly as expected during the process.
Hi there, we're sorry you've come away with a negative impression of GrowthHero.
Our support team was notified about the issue with the installation process only a week after the app was installed in your store, and our developers team released a fix within less than 48 hours of the issue being reported. We were not aware of the issue before it was reported to us.
We understand that not being able to use the app for several days might have been frustrating, and we want to make sure all our users remain happy, so we offered you a trial reset, which you chose not to take up.
We absolutely value all customer feedback though, so your suggestions will be reviewed for future product improvements. We wish you success with your future affiliate efforts!
Karolina - Customer Happiness Specialist
It always does a great job with every launch that I do of keeping everything organized. Whenever I have questions about a feature Karolina is always returning my emails with helpful advice.
I installed the app and then I didn't use it, I forgot to remove the app from the store until I got charged. I have contacted to ask for a refund of that amount, but was not approved so I am not really satisfied even though the app works quite well.
I've had very good success with the app. No installation or setup issues. I use it on a fairly limited basis, for a small scale affiliate program only, and it's worked very well for this purpose. I recently had a question/concern regarding an order that wasn't credited to an affiliate. Support was very quick to respond and was very helpful in resolving the issue. Turns out the order wasn't credited for good reason so the app was working properly.
We're pleased to hear you're enjoying our app :) Thank you so much!
So far I am very happy with this app. I am particularly pleased the customer service I have received. Thank you so much Karolina for all of your help!
I think it is good value and delivers on all of our main requirements for an ambassador scheme.
We really appreciate that, thank you! We're always happy to help :)
Has been a great experience working with Growth Hero, any issues or queries are easily and quickly tended too, app is easy to use and very straightforward. Excellent support from the team. Highly recommend.
Wonderful! We're so pleased you are enjoying GrowthHero :)
For now a perfect app we are looking for the future with this app maybe having product feeds? Or options to give presents to the best monthly partner!
I originally had a lot of questions. Mike was super helpful at helping me wrap my head around everything as I became more familiar with the software.
Thanks!
So far, so good. I had a few issues trying to figure out what my affiliate sees but the responsive customer support *Simon* and *Gregg* were fantastic in answering my questions.
They seemed to really care about my company and interested in seeing it be successful and not without any fakery. I appreciate that as things are moving fast in the cleaning products business. Thanks so much for the support!