App could use a few improvements in the partner settings-allowing for partners to be in different groups so they can receive multiple commission structures depending on promo code given. However, customer support is always helpful. Thanks Simon for the help with our PayPal Integration issue!
Awesome and very intuitive app. And really helpful customer success team. Thanks Dagmara - appreciate it!
Positive Science People
Tried GrowthHero but it wasn't for us. I found it too complicated to set up. In addition, it's quite hard to figure out how to do the set up whilst NOT being live. We kept getting sign ups, while we were still configuring the templates etc. Customer service is very responsive though.
We’re sorry to hear that you’ve found GrowthHero.io too complicated to set up and totally understand that this is frustrating. We were deeply focused on implementing feature requests from our customers over the last year, which caused our onboarding to fall a bit behind. I have passed along your comments to my team, and we are looking into different options that we can provide to make this process better for our users.
Currently, we’re working on releasing a YouTube channel with tutorial videos for the app. On top of that, we’ve recently released the refreshed and upgraded onboarding module and the TODO list with all of the app’s most essential features. Each of them provides a link to a more detailed documentation page about the given topic.
If you’re willing to, please re-install the app and let us know so that we can help you setting everything up right away. I have restarted your trial period so there will be no charge.
Thank you so much for the feedback, and looking forward to hearing back from you!
Mike | Co-Founder
Loving our experience with GrowthHero. Simon T and the team are wonderful to work with. Setup was easy and execution has been great. We have 35 Affiliates signup so far and it looks like we will keep going a long time! Thank you!
This is a pretty comprehensive app. It felt like it was the right mix of offerings for the price. One of the best things about this app is their help. It is AWESOME. They most definitely get back to you in less than 24 hours, and you have the same person who will go back with you multiple times within a day and also within a few minutes of you sending your note. Dagmara understood the problems that felt a little complicated and then provided incredibly detailed and CLEAR directions. It's a bummer to not have phone or live chat help, but Dagmara was amazing. And I had that experience with another person prior to the latest... so it's consistent.
This app is affordable and has good functionality. Also, the support is very responsive and helpful. I hope they continue to improve features, but I am happy right now.
Being Creative Designs
When researching an affiliate app to use with my Shopify store this app stood out to me. I love that the customer service team is quick to respond and take suggestions for development. You won't be disappointed with this app.
Simon and Dagmara have proven to be very patient and helpful with my probably redundant questions. I am neither a digital native nor an English native but I am looking forward to get the app running.
OMG Babe Fash
So far so good! Just installed the app and set up is smooth. Only thing is, I don't understand some things, so it gets a bit difficult but that may be my fault. Still learning how the Ambassador world works! Luckily cs has already responded quickly to multiple questions that I have. Thank You!
So far so good. Easy to customize. I'm hopeful this will be a great app! More updates to come....