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Superb. I've worked with Elevar a couple of times now and it's become my first port of call for linking up Shopify with GA, FB Pixel, Hotjar etc via GTM. The platform is easy to use with an excellent knowledge base to back you up, and in situations where you need them, the support is top-quality. If you're a total novice, I recommend getting on a plan with more support and the 'done for you' service - you'll save yourself lots of pain and worry.
Brilliant APP and team. The solution they provide is top notch and whats better is that they are really prompt to help you in case you encounter a problem.
Had a few issues setting it up - mainly their snippets not working within my theme. However, their support (Mario) was really quick to jump on it and sort it out. Was very impressed by it. Anyone looking for a better way to manage GTM in Shopify should definitely take a look at Elevar.
Thank you so much for the kind review :). We're here to help whenever you need us!
Elevar is a powerful app, but it seems too complicated for most non-tech users. Fortunately, their customer service is amazing, dedicated, and helpful!
Highly recommend it for every online business! Special thanks to Mario who helped me a lot when I got trouble with the app and things related
Hey, sometimes it just feels magic. I decided to go for the Google Tag Manager Suit and I have limited skills about the installation. Mario and his team walked by my side the whole way to publish. When you are a bit of a newbie in something it feels really great and safe to have this amazing support. No question is too stupid! Thanks for the amazing support and a great app.
Edit:
Brad was very helpful and assisted me with fixing one issue with my website. He made the necessary changes and explained me all of them in details. The time will tell if everything is ok, but if not, at least I know that behind this app there is a great support ready to help.
Hi - this is Brad (founder) from Elevar and I am sorry. My response to your questions/issues was unsatisfactory which I will make right so we get to the bottom of your issue/questions.
Regarding response time - your last email into our support was during the time period where our service system - Hubspot - had a major system outage which caused days worth of delays in our tickets and updates - https://blog.hubspot.com/customers/a-note-on-the-march-28-outage
While I don't like making public excuses - this is why we did not respond in typical fashion within 24 hours. I honestly did not see it.
The product ID undefined question is one that varies store to store (and many times is a false positive reporting in AdWords) but will happily assist on a screenshare to troubleshoot. My direct email is brad@getelevar.com.
Thanks and I hope you give us a chance to make this right.
Elevar is great and fairly easy to use. Support agents are great and detailed, as well! Elevar offers many pre-made tags and templates for the ease of use.
Ultimately I think if you are going to do it then go all the way and get Server-side tagging. It also appears that Shopify Plus would provide maximum value. I'm currently on client side tagging and non-Plus Shopify. The app did save me tons of hours of testing and coding to pull in data. The customer support rep Mario has been very helpful in fixing any implementation issues I had. I think there could be a better onboarding process for non-Plus non-server side implementation.
Thank you so much for the kind feedback! We agree that we can improve the non-Plus, non-server-side tracking onboarding and will do so. Thank you again for taking the time to share this review.
Bad APP, Bad service, Bad support! They are all death if you want to get some support, but they alive if they want to ask you pay for money.
Hi Jason -- this is Brad -- I wanted to take a minute to apologize here. We previously had a process in place to cancel accounts that had more than 3 monthly invoices unpaid and have been unresponsive to any of our outreach requests.
Based on our private communications between us, we've already adjusted this process internally to prevent from happening again in the future.
We should have handled this better and have refunded/credited you with 6 months for the trouble. Thank you for giving us an opportunity to improve.
Brad
Helpful support, replies fast to all questions. Used the app to set up Google analytics and facebook server-side integration.