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They continue to charge you after uninstalling and cancelling your plan. Awful support. I am now $700 in charges without even using the stupid thing because it made absolutely 0 impact to my tracking.
Don't use unless you like literally lighting money on fire.
This is Brad, the Founder. I am very sorry to hear this. We won't/can't charge once the app has been uninstalled. However I found the email with our support team asking for instructions. The reason why we've charged is the app is still technically installed in your Apps. I will have billing refund the previous 2 months due to the issue and help ensure the app is disconnected.
Support is non existent. I asked same question 3 times, and got emails with articles not answering my question but rather suggesting I pay them $1000 for integration, seams like a crazy amount to invest in an app right off the bet, when you are not sure if you are going to continue to use it or not!! Should've not bother downloading it at all after the sales person didn't reply to 5 emails.
Die App ist NICHT kostenlos!!!
Hello, this is Brad, the Founder. The app is indeed free for up to 100 orders per month. After this then it becomes a paid app. Please feel free to contact me with any questions -- brad@getelevar.com
Bad APP, Bad service, Bad support! They are all death if you want to get some support, but they alive if they want to ask you pay for money.
Hi Jason -- this is Brad -- I wanted to take a minute to apologize here. We previously had a process in place to cancel accounts that had more than 3 monthly invoices unpaid and have been unresponsive to any of our outreach requests.
Based on our private communications between us, we've already adjusted this process internally to prevent from happening again in the future.
We should have handled this better and have refunded/credited you with 6 months for the trouble. Thank you for giving us an opportunity to improve.
Brad
Very disappointed with Elevar. I switched to them during the UA upgrade to GA4 and I used them for server side tracking for Google Ads as well. Setup was extremely expensive (USD$ 2000 when I got it) but I was expecting a game changing service based on the other reviews here. I decided to try them after listening to their podcast which I understand now is excellent content marketing. Their product did not help my business however.
Setup was never completed correctly and over 3 months of data were lost. Their support claimed this was due to a GDPR compliance app we have installed (Pandectes) but this is the very app they recommend on their knowledge base.
When I told their support team I was planning to cancel I was told they could make some config changes to the setup they completed for me, but that they would need to charge an additional $500/month for these changes. At that point it was clear I had been sold a lemon. Their cancellation support is very good at trying to get you to keep the software, so that's also good for the owners, but not the clients so much. They've cleared invested a lot in client retention, which is good for the owner, but not good for the clients.
I'm switching back to a Google Tag Manager setup for GA4 and Google Ads
and other marketing platforms. This is totally free. Elevar's Google Ads conversion action never recorded as many conversions or conversion value as the Google Ads conversion action during my entire time with Elevar, so if you're planning to install in the hope that you'll get more conversions, I expect you'll be disappointed.
To their credit, their knowledge base is very helpful in uninstalling the app. I did appreciate that. Ultimately Elevar ended up losing us over USD 3000 with nothing to show for it.
This is Brad (Elevar Founder) -- I am very sorry about your experience. I've gone ahead and refunded your $1,500 onboarding fee and your last month's payment. I reviewed the support ticket regarding the Pandectes consent configuration that resulted in the conflicts with your Elevar tracking. Our response - to propose our monthly tagging and tracking service - instead of continuing to help fix the problem was poor judgement on our part and not the norm for our support. We have a mantra internally to deliver 6 star experiences and go above and beyond when needed. We failed to deliver on this for you.
Again my sincere apologies.
We have not had a good experience with using Elevar's platform. Their dashboard app looks beautiful at first, but after using it for a while it appears to not be intuitive.
The funnels feature setup is difficult to understand as it doesn't provide enough tooltips to understand what things like "matches regex" is and we discovered the funnels data was completely unreliable as the founder said the "Google Analytics API was having issues," yet we haven't received any updates on it being fixed, so the promised funnels feature is just inoperable.
They don't proactively seek out user feedback such surveys or anything to improve the customer experience. They have only been available through minimal email support and we've tried so hard to work with them on getting started for months now to the point where we've basically just given up and have experienced extreme buyer's remorse as a result.
This app seems to be meant for very experienced data analysts and not meant for the average small business owner who desires an intuitive platform for setting up funnels---so buyer beware!
Hi Josh - this is Brad (Founder). I appreciate your candid feedback on our custom funnel builder feature and general UI which you've shared with us before (and we very much appreciate). We have already taken some action to try to improve based on your tips.
I agree with your last statement in the review. If a small business owner is looking for a solution to just build custom funnels on the fly - we are not the best tool for the job.
However this GTM App on app store is purely focused on getting Google Tag Manager installed properly with the dataLayer and 20+ pre-built marketing tags that can be implemented within GTM. This along with the ability to add custom event tracking is what we truly specialize in.
Regarding my quote around GA having API issues for the funnel builder: we are indeed 100% reliant on the data returned from the GA API to help build these. Unfortunately there are known sampling issues that we don't have any control over no matter how much we ask for fixes.
I've gone ahead and refunded your full purchase for the trouble. Thank you again for taking the time to provide candid feedback - it helps us improve our product and service.
Brad (brad@getelevar.com)
Have been testing it and can't recommend for now. Conversion tracking for Google Ads with server side performs a little worse than the standard google tracking.
Support is good and responsive (thanks to Jonah, who helped me out a lot with my questions). The Setup is pretty complex and will tke some time!
Will keep it running for a few more weeks and will update accordingly!
Thanks
UPDATE: After keeping the server side tracking running for 8 weeks, the server side tracking is far behind the normal conversion tracking! So defintely not the promised result and for the amount of work to set up and the price for 100 conversion (150 dollar/month) I cannot recommend and will switch back to normal conversion tracking which is free and performs way better. REALLY DISAPPOINTED!
Hi There -- this is Brad, the Elevar Founder. I appreciate you taking to try Elevar and provide your feedback. Google Ads server-side tracking works a bit different than other channels like GA4, Facebook, TikTok, etc. We are only able to send conversions to Google Ads when we have a GCLID, WBRAID, GBRAID click ids from the original session. Google's API rejects when we don't have any of these.
This isn't an issue with your store or setup, but we do see (and share) that it seems to be 50/50 when Google Ads server-side outperforms their client side tracking (which can be configured either via the Google App, GTM, or linked GA4 events). Server-side typically outperforms when post-purchase upsells or other checkout customizations are in place that are known to limit Google Ads scripts from firing in checkout.
There is also conversion modeling that Google now uses to backfill/estimate conversions when Consent Mode is enabled for client-side events.
Other channels like Meta do not have the limitations I've described above so you'll see 100% of conversions in your Events Manager.
I just checked your billing account and I see you're on the Starter free plan (I was going to refund your last month). If I'm missing anything please email me at brad@getelevar.com and we'll refund -- we stand behind and want to honor our 30 day money back guarantee.
Customer service was prompt in responding, but the set up, difficulty, lack of assistance, unappealing dashboard and somewhat misleading app sales page makes this all a waste of time. Might want to bring the technical side of it down a notch and actually offer something above and beyond what is free with GA4. Not worth it.
It dont sent the checkout.liquid data layer thats the only reason that I tried it
This is Brad, the Founder. Shopify deprecated this feature and checkout.liquid will no longer work starting August 13th, 2024. You can see the announcement here -- https://changelog.shopify.com/posts/the-checkout-liquid-theme-file-is-being-deprecated
However we do support checkout tracking using a combination of Custom Events, Web Pixel API, and server-side events. Let me know if you'd like our help getting this set up for you -- brad@getelevar.com or help@getelevar.com. Thank you for giving us a try!
Schade, sobald ich den kostenlosen Plan abonnieren möchte, taucht nur eine Fehlermeldung auf. Ich komme also nicht weiter und muss es leider deinstallieren.
I've had a fantastic experience with Elevar's Server Side tracking. The support team, especially Mario and Robin, have been outstanding. They've not only provided exceptional assistance with my site's tracking and script loading but have also gone above and beyond in their service. Their approach is not just to solve problems, but also to educate, empowering me to make my own adjustments if necessary. I'm thoroughly impressed and satisfied with the level of service and support they've offered and would definitely recommend to anyone looking to upgrade their tracking to best in class.
Couldn't agree more with the great reviews. Seamless experience, from the installation service to using the platform. We're now confident that we pass clean data to our channels. Thanks!
Elevar is a game-changer for D2C brands on Shopify. As an e-commerce owner, accurate conversion tracking is paramount, and Elevar consistently delivers with an impressive 99% accuracy. The platform's seamless integration with major marketing channels ensures every conversion is tracked and attributed correctly. Their server-side tracking feature, which guarantees near-perfect data accuracy, is a testament to their commitment to excellence in today's digital landscape. I'd like to extend a special thanks to Vishal, the Head of Implementation & Services, for his outstanding support and expertise throughout our journey with Elevar. His dedication and professionalism have been instrumental in optimizing our tracking setup.
This is a pretty good app and I am trying this with Triple whale as well and very happy with how it's performing for my ads attribution.
Elevar is better than it's ever been. We've used them since 2020, and they are constantly getting better. The data layer they work with provides the best data that you get out of your store.
Good app, very helpful for Facebook Ad Tracking, and they have a great support team. Mario is excellent.
Edit: Support reached out to assist me with my issue, and the full version of the app is working well with server-side conversion API, attribution feed, real-time activity & channel accuracy. Very thankful for the assistance and communication with Brad.
Hi Lars -- thank you for the feedback.
You are correct that when your DNS is hosted by Shopify (vs GoDaddy, etc) that Shopify does not allow you to add A or AAAA records that Google Cloud requires when provisioning your own Google Tag Manager server container. Unfortunately we can't "fix" this within Shopify DNS.
Our Elevar Server (Fully Managed) solution is indeed the plan that supports all server-side destinations without the need to configure Google Cloud <> Shopify DNS.
I wish we could get around this issue to support your use case and trust that we work hard to find alternatives with low costs.
Here to help --
Brad
I downloaded the App 2 years ago and recently got into understanding GTM, GA4, and other tracking tools. They have been great in helping me review the setup and showing me some tricks. Special thanks to Mario Mendoza from the support team.
SOOOO worth the cost and I feel safe having this app because of the blunder we somehow got into without it. Brad and Mario both stepped in to help and I am SO grateful. Also for reference, I am a google tag manager idiot but they fixed it and helped a lot. It's the ideal/best way to track so happy to have it and to stay with them. Thanks guys!
The dashboard is user friendly & extensive. Theiream did a phenomenal job implementing the software.
I had a few hiccups with the setup, but the Elevar support team was just magnificent!... Specially Mario Mendoza. This is a great and stable app with a great team behind it. Highly recommend.
This is an updated review. I had some trouble setting up this app and was really frustrated with all the errors received on my Google Ads account. Have been going back and forth with email support and then finally Brad came to the rescue, fixed all the issues, and answered all my questions. Now I am glad that I installed this app. Brad and Mario were very professional in dealing with my queries. Thank You Elevar!
Hi Ishan,
Brad here. Thank you for the feedback and I'm sorry it's taken a bit of back and forth to get you squared away with Google Ads!
I hope we were able to address the main pain points you were having:
1) product ID mismatch (which we found due to lower/upper case difference with merchant center)
2) Comparing conversion value/attribution models between Google Ads and other platforms (like GA)
3) Why we don't set product price as the conversion value for add to carts by default
If there's anything else we can help with please let us know. Thanks for allowing us to get you on track with Google Ads!
Great Extension, amazing support!
I use this extension for many of our Shopify and it works perfectly!
The only time I had a problem was during the rollout of a new feature; which was quickly sorted out in less than 1 hour writing the support team!
More companies should follow their example!
So far the app is working perfectly. I´ve worked with them before and I´m really happy with how it works and particularly with the customer service.
They reply very quickly and provide always a solution.
100% recommended
Hey, sometimes it just feels magic. I decided to go for the Google Tag Manager Suit and I have limited skills about the installation. Mario and his team walked by my side the whole way to publish. When you are a bit of a newbie in something it feels really great and safe to have this amazing support. No question is too stupid! Thanks for the amazing support and a great app.
Had a few issues setting it up - mainly their snippets not working within my theme. However, their support (Mario) was really quick to jump on it and sort it out. Was very impressed by it. Anyone looking for a better way to manage GTM in Shopify should definitely take a look at Elevar.
Thank you so much for the kind review :). We're here to help whenever you need us!
Great company and very nice app. We don't know much about Google Tags or how to use them and although we are doing our best to learn, while we do that, the developers are installing the app appropriately, for us. Hope we know how to use it some day.
100% recommened. really helpful support. Mario help me setup from A to Z.
Will buy again on my 2nd and 3rd store.
Whoa! Thank you so much for the gracious review and your business, we appreciate it :) . Mario does rock!
It's definitely a must have. You can't run a business with a poor data quality this app allow you build stong hypothesis based on verified data.
Mention AAA for Mario : great support ! I really appreciated.
Thank you so much for the review - we 100% agree on data quality :). Thanks again and let us know if we can help in any other way.
Dans la multitude d applications d utiles à moins utiles, il est difficile de s y retrouver. Cette application est obligatoire, car non seulement il vous fait gagner du temps et de l argent en marketing. Cette application a été conçu pour nous faciliter la vie et est terriblement efficace. Ce n est en aucun cas une des applications superflues qui foisonnent. Le gain en temps et en argent est réel. J ai trop perdu de temps et argents en applications inutiles car j étais peu ou mal renseigné
Installed the App two days ago. Important to me was that some elements of the installation are checked by the Elevar team. They reacted fast (within hours) and checked the setup.
Thank you so much for your review - very much appreciated :)! Let us know if we can help with anything else.
Sincerely,
Elevar Team
This app is a real game changer unbelievable what the guys did. Everyone who´d think of using the Google Tag Manager needs this App. Furthermore, the support is outstanding, by far the best support I´ve ever received from any Shopify App I use. Thanks for the efforts!
Wow! What an amazing review - thank you so much! Let us know if we can help with anything else - thank you again.
Sincerely,
Elevar Team
Very robust tracking solution! All the custom events and datalayer data needed for an ecoomerce can be found here! It's super duper convenient and scalable to track GA, Facebook, Google, Criteo, Emarsys and other marketing channels using Elevar solution. All you need is to write some scripts for some hack here and there to leverage on. Thanks to Brad, He has been a great help.
- Momo Althea
Amazing App and more amazing customer service! this App resolve all remarketing tag problems within google ads and made my life so easier! any problem that I had brad - the founder replayed immediately with a solution! thank you so much, guys!
Great app, excellent customer service ! Brad is very helpful, always giving great explanations and solutions ! You won't regret !
Brilliant App.
Having worked previously with GTM, it's been a rough ride implementing and configuring on websites, but with this plugin combined with the support provided by the Elevar team - This was a joy ride!
The extra data we now collect gives us a solid foundation for strategic planning going forward.
Edit:
Brad was very helpful and assisted me with fixing one issue with my website. He made the necessary changes and explained me all of them in details. The time will tell if everything is ok, but if not, at least I know that behind this app there is a great support ready to help.
Hi - this is Brad (founder) from Elevar and I am sorry. My response to your questions/issues was unsatisfactory which I will make right so we get to the bottom of your issue/questions.
Regarding response time - your last email into our support was during the time period where our service system - Hubspot - had a major system outage which caused days worth of delays in our tickets and updates - https://blog.hubspot.com/customers/a-note-on-the-march-28-outage
While I don't like making public excuses - this is why we did not respond in typical fashion within 24 hours. I honestly did not see it.
The product ID undefined question is one that varies store to store (and many times is a false positive reporting in AdWords) but will happily assist on a screenshare to troubleshoot. My direct email is brad@getelevar.com.
Thanks and I hope you give us a chance to make this right.
Before purchasing, I was a little sceptical about investing in the app because of the price but because I rotate through products frequently in my store and to easily access and edit Shopify's backend you need an enterprise subscription, I decided this would be a good long term investment and security against errors on my behalf if it worked properly.
After purchasing I ran into a problem where I installed the code incorrectly and therefore emailed Brad & Ann and they were very quick to get back to me. They sent me an article containing common solutions to my problem and after trying them, they didn't work. Brad then took the time and effort to request access to my store and actually went into my backend and fixed the problem himself.
The app imports everything you could possibly need to solve data layer, enhanced eccomerce, Facebook retargeting, and Google retargeting problems into your Google tag manager account and has custom firing optimization to ensure you are getting the most data out of your traffic.
I am thoroughly impressed with the app and even more so with the customer service. I highly recommend this app to anyone looking to stick with their Shopify store long term or anyone who is prone to making mistakes while coding on their backend. This app saved me countless hours of work. The time I saved was worth more than the $99 alone and because its a one time fee, the app will continue to provide value far into the future.
I would honestly give them a 10/5 if I could.
Thanks for all the help guys!
Kevin Faragher
https://ambitiousathleticgoods.com/
You rarely encounter a company that helps before going in to commercial details. Brad and his people have a company that does! I had a huge problem for over a year getting my conversions to show in UA as session data got lost between Facebook browser and a psp opening a banking app on mobile devices where Shopify and my PSP could NOT help me. Brad fixed it for us!! Before even asking me if I wanted to be a paying customer. The result: I have send him an e-mail if I could please become one of his customers! I want these guy's on my side to further scale my business!
This App saved me a lot of work and time. It would take me much longer to implement everything by myself. Brad is super responsive and helped me to setup and test everything properly. I highly recommend this App.
Not only does this app work great, but Brad went above and beyond to assist me with getting set up properly. He even asssited with making sure all my tracking was set up properly thru adwords, analytics, and our merchant account. Best service ever for an app.
Highly recommend this one.