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We recently started using Elevar's datalayer tracking on our store & immediately saw the results & impact of having cleaner data. The app's interface is intuitive and user-friendly; the onboarding process was clear & comprehensive — huge shoutout to AJ, Dorian, & Doris who truly gave a world-class experience as we got setup.
Update 12/29/23:
We just realized that the Data Layer is not at all compatible with Archetype themes (out of stock) and requires a lot of work to make it compatible.
For example, all of those events were not tracked for the past 12 months since we didn't realise it and Elevar did not notify us:
- View Item
- Click Item
- View Cart
For the price of $150, I would expect to be notified if 1/4 of e-commerce's most important metrics are not being tracked!
I's a great app that, although not being cheap, offers great support, a big library of pre-made tags and the ability to monitor any errors. Given the fact that so many things (Facebook, Google Ads, etc.) rely on correct event tracking, I would say it's worth investing in a good data layer.
Bad APP, Bad service, Bad support! They are all death if you want to get some support, but they alive if they want to ask you pay for money.
Hi Jason -- this is Brad -- I wanted to take a minute to apologize here. We previously had a process in place to cancel accounts that had more than 3 monthly invoices unpaid and have been unresponsive to any of our outreach requests.
Based on our private communications between us, we've already adjusted this process internally to prevent from happening again in the future.
We should have handled this better and have refunded/credited you with 6 months for the trouble. Thank you for giving us an opportunity to improve.
Brad
Mario (and the whole support team) is a rockstar always helpful and would go the extra mile for you. It isn't the simplest thing to set up but we did alright and it works like a charm.
Incredible customer service! Brad double checked my work to make sure I did everything correctly! Highly recommend
Alex and GTM Suite offer a great support, the APP really works and help you handle in an easy and detail way Google Tag Manager. Thank you Alex!!!
Ultimately I think if you are going to do it then go all the way and get Server-side tagging. It also appears that Shopify Plus would provide maximum value. I'm currently on client side tagging and non-Plus Shopify. The app did save me tons of hours of testing and coding to pull in data. The customer support rep Mario has been very helpful in fixing any implementation issues I had. I think there could be a better onboarding process for non-Plus non-server side implementation.
Thank you so much for the kind feedback! We agree that we can improve the non-Plus, non-server-side tracking onboarding and will do so. Thank you again for taking the time to share this review.
This is the only app I found making my Google Dynamic Remarketing Ads work. I had tried many apps before but all of them included tags that did not work properly. With the little help of Brad, due to my limited technical knowledge, I have my Ads up and running again.
We've setup our Google Tag Manager super quick and affordable with this app. I decided to write a review because I'm amazed by the level of support they are offering. Thanks Katie and Mark for the great onboarding!
Excellent app. Easy to use. You need to have a little technical know how, but the Elevar Team is ready to assist where they can to make it easy. My GTM Data Layer is working and I'm happy. Google Retargeting Here we come. Danielle