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I honestly cannot think of a better customer support experience than what I just had with Elevar. The resolved my issue quickly, with little required from me, and recorded a video showing exactly how they verified the fix. Incredibly helpful.
Very bad experience overall.
Reached out to their customer support for an urgent matter.
I opened a ticket, checked later and they already closed it without even replying or solving the problem.
their report always shows 100% accuracy by default no matter what, just misleading.
Im going to switch to either Wetracjed or Triple whale Sonar asap.
We worked directly with Raphael on the installation and support. He went above and beyond to make sure everything was set up correctly, and all data connections were configured and were passing back data. He made the entire process very easy and we felt confident about the data accuracy.
Excellent experience from onboarding to implementation. Raphael was extremely helpful throughout the process. Our tracking is now much cleaner, giving us more confidence in our data and decisions.
Don't even bother setting up a client side pixel. If you're starting a new e-comm business, install Elevar from day one and enjoy never having to de-dup. If you don't know what de-dup is, keep it that way by using Elevar.
It's a breeze to set up, and you can use it free until you hit an order threshold. You have nothing to lose.
Der Kundenservice konnte uns bei diesem spezifischen Domain-Matching-Problem bisher nicht entscheidend weiterhelfen. Für ein Tool in dieser Preisklasse erwarten wir, dass solche Standard-Konflikte mit der Shopify-Infrastruktur proaktiver gelöst werden. Aktuell leider nur bedingt einsatzbereit, bis das Tracking-Setup stabil läuft."
leider Antwortet uns der Kundenservice auch nicht mehr und ognoriert alle Mails
After moving over to Shopify for D2C I’ve always said that I would never take ownership or run a Shopify site without Elevar. Bad data in, bad data and insights out. If you want a solid data foundation and tag management platform so everything else can work like you need it to then Elevar is an excellent choice. Their Expert Installation is amazing and Raphael has been so good to work with during the expert installation onboarding process. Data Layer and tag management is something that is overlooked or not well understood although nothing else works as well as it should without this platform.
Raphael and the team are fantastic, and our implementation process was absolutely seamless. We are already seeing wins for our paid media results due to the increased accuracy of the events being sent back to Meta and Google Ads. Highly recommend!
Great experience overall. Helped fix the issue I had with Meta tracking and now let's see if they will also help with performance. Installation was quite easy and straightforward. Really appreciate the help from Raphael.
Raphael was the best, very patient and extremely knowledgeable.