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Excellent app with spectacular customer service. We had a few small issues and Mario had super quick and detailed responses on how to fix everything. Would definitely recommend this app for anyone wanting to save time setting up GTM
Amazing support , thank you Elevar team. I rarely write review , but after getting very good support from the team , I felt obliged to give them 5 star review.
Great app that fixed a lot of problems in the past. Best of all they have amazing customer service. I emailed them to many times to count and they always respond quickly and deal with any request I have promptly.
If you're looking to save time and have a pretty good dataLayer, this is the app you need. They have amazing support as well.
The Elevar team was able to help with questions and concerns I had in getting the app installed and ready to rock!
Thank you so much - we very much appreciate your business and willing to work with us! Let us know if we can be of any additional service.
Great application and even better team. They assisted with getting all of our tracking/tagging working and Jerica from their product team was incredibly helpful in making sure everything worked properly. Highly recommend.
I strongly recommend this ap for anyone with shopify store. The implementation is made super easy. Here and there you have to edit some code of course but all is very well explained in text and video. I had some issues and got immediate support within 1 day with email explaining how to customize more code to resolve issue. Truly amazing support! Can not be better. Tracking before was a bit of a nightmare and am super happy i found this app. credits to measuremarketing.io who introduced me to this app.
Elevar allowed us to dial in our GA and GTM (Google Tag Manager) in with laser precision. Shopify/ReCharge relationship has presented a lot of challenges for us in data and conversion attribution, and after months of struggling with it, we finally found success with Elevar. Would give it 10 stars if I could.
This is an updated review. I had some trouble setting up this app and was really frustrated with all the errors received on my Google Ads account. Have been going back and forth with email support and then finally Brad came to the rescue, fixed all the issues, and answered all my questions. Now I am glad that I installed this app. Brad and Mario were very professional in dealing with my queries. Thank You Elevar!
Hi Ishan,
Brad here. Thank you for the feedback and I'm sorry it's taken a bit of back and forth to get you squared away with Google Ads!
I hope we were able to address the main pain points you were having:
1) product ID mismatch (which we found due to lower/upper case difference with merchant center)
2) Comparing conversion value/attribution models between Google Ads and other platforms (like GA)
3) Why we don't set product price as the conversion value for add to carts by default
If there's anything else we can help with please let us know. Thanks for allowing us to get you on track with Google Ads!
Edit: temp 3 stars as we try to work out the issue with the Elevar team. Will update on a resolution. It's been a painful process thus far, but I appreciate that the folks from Elevar are working to make it right.
Hi Chris - I sincerely apologize for the issue you are experiencing - I understand how frustrating inaccurate data tracking can be. I took a look at your support ticket and noticed that we responded in ~ 8 hours to your initial questions regarding product ID mismatch which you mentioned was resolved. Then yesterday you noted that the dataLayer was empty and the code was uninstalling itself every 15 minutes - lets try to fix this! Typically the only way this is going to happen is if there is an automated deployment in place that is overwriting our dataLayer snippets. The way our app works on install is creating 3 snippets and then calling those in your theme.liquid and checkout.liquid { include elevar-head }. From there everything is self-hosted in your theme and our app does not do anything else.
I'm happy to assist in looking at this issue further with you to ensure your remarketing data is being sent to AdWords properly.
I responded to your ticket last night but feel free to email me directly at brad@getelevar.com as well.
Thank you and again I apologize for the issue you are experiencing.
Brad