Overall rating
4.4
Counts per rating level
  • 91% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective server-side and data layer tracking, which provides accurate data for better business decisions. Its user-friendly interface and customization options are also appreciated. The app integrates well with major marketing channels for precise conversion tracking. The support team is praised for their exceptional service and responsiveness, often going above and beyond to assist merchants. It's considered a game-changer for D2C brands, simplifying data understanding and enhancing digital ad performance.

May 20, 2019

Good app, tracks all my orders, had some probs in the beginning but they helped me out. A realy must have app

Erovibes.be
Belgium
Almost 2 years using the app
December 16, 2021

Still getting used to Elevar. BUT, Amanda from Customer Success was incredible. She was quick and responsive and even followed up when I dropped the ball during install. People like Amanda make for a great experience and speak to the reliability of the brand. Otherwise, I've heard great things about Elevar from other store owners. Would definitely reccomend.

Flourish
Canada
Almost 2 years using the app
September 13, 2021

Excellent product and first-rate technical support, especially from Mario. Highly recommended to anyone who needs to ensure their conversion and tracking is done right.

WellBox
United Kingdom
Almost 2 years using the app
December 3, 2020

Great Extension, amazing support!
I use this extension for many of our Shopify and it works perfectly!
The only time I had a problem was during the rollout of a new feature; which was quickly sorted out in less than 1 hour writing the support team!
More companies should follow their example!

Dr. August Wolff Partner-Shop für Apotheken
Germany
Almost 2 years using the app
April 17, 2019

Brilliant App.
Having worked previously with GTM, it's been a rough ride implementing and configuring on websites, but with this plugin combined with the support provided by the Elevar team - This was a joy ride!
The extra data we now collect gives us a solid foundation for strategic planning going forward.

Ishka
Australia
Almost 2 years using the app
Edited December 12, 2022

We have been cooperating with Elevar for two years and for a very long time it was a very good cooperation. Unfortunately, the last period of time was worse - the opinion has also been changed. However, I believe that this is a 5-star company and it deserves a good word. Thanks to Brad's help, most of the problems were solved. It's good to know that despite difficult situations, Elevar is a very good partner to work with. You can say that for good and for bad :)

guguplanet
Poland
Almost 2 years using the app
Elevar replied November 15, 2022

Hi Tom - this is Brad, the Founder of Elevar. Thank you for taking the time to update your review from 5 star to 1 star and share your feedback on where we need to improve in the upgrade process when going from data layer tracking/GTM server-side to the Elevar Server-Side tracking.

After we've reviewed and discussed all concerns over the upgrade, the main tracking issue boiled down to the Product Name dimension in GA4. The product name is being translated (via another 3rd party app) on product views, but is not translated on add to cart (or purchase) events. As of now this is not something Elevar has a fix for. However when viewing reports in GA4, the product funnel data is accurate using the Product ID and GA4 contains 100% of conversions.

We also discussed concern over Google Ads tracking during the migration -- nothing was impacted here with Remarketing tags or Primary Conversion event since this was all still running via GTM Web container only.

I look forward to continuing to support you as a valued customer in the future.

January 11, 2022

Superb. I've worked with Elevar a couple of times now and it's become my first port of call for linking up Shopify with GA, FB Pixel, Hotjar etc via GTM. The platform is easy to use with an excellent knowledge base to back you up, and in situations where you need them, the support is top-quality. If you're a total novice, I recommend getting on a plan with more support and the 'done for you' service - you'll save yourself lots of pain and worry.

Maeving
United Kingdom
Over 1 year using the app
January 27, 2021

Brilliant APP and team. The solution they provide is top notch and whats better is that they are really prompt to help you in case you encounter a problem.

Creme Castle
India
Over 1 year using the app
August 6, 2020

Had a few issues setting it up - mainly their snippets not working within my theme. However, their support (Mario) was really quick to jump on it and sort it out. Was very impressed by it. Anyone looking for a better way to manage GTM in Shopify should definitely take a look at Elevar.

Aurora
United States
Over 1 year using the app
Elevar replied August 7, 2020

Thank you so much for the kind review :). We're here to help whenever you need us!

August 5, 2022

Elevar is a powerful app, but it seems too complicated for most non-tech users. Fortunately, their customer service is amazing, dedicated, and helpful!
Highly recommend it for every online business! Special thanks to Mario who helped me a lot when I got trouble with the app and things related

Jesuspirit
Vietnam
Over 1 year using the app