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I have not been able to get a reply from support. I canceled my plan by removing that app as it states on their FAQ section and I STILL GOT CHARGED for two months. I will be contacting Shopify since I need to be reimbursed for those charges. I was on the free plan and I don't get anywhere near 5,000 views anyway so I don't see why I was charged in the first place! Very disappointing. BE WARY.
Emailed and sent a message via chat and they don't respond. Terrible customer service.
Beware of downloading this app. Their dev team messed up our live theme and didn't care to fix it. Very unprofessional to make an edit on live theme. An experienced developer would never edit a live theme.