Guide Shipping Protection

This is a must have if you are shipping orders. No greater anxiety than when a customer says their package is missing, but complete relief when you see they protected their order with Guide. Guide team has been great to work with and we would recommend it to any retailer.

This app is great once you can get it installed. I had troubles but they added it for me awesome plus in my book. It protects me and my customers from the postal service losing packages or damaging them! Also it’s not much more to the total to get it and have that piece of mind as a customer.

Had some issues, but I was able to reach out to them to solve them. A good option for shipping protection.

I use this app for my website. It gives me a piece of mind that my customers can purchase extra protection if there order gets lost. I no longer feel a burden to have to send a new package if protection was not purchased. Thank you

We have used Guide for over 2 years now. It has given us peace knowing that once our packages leave our store they will be taken care of if anything happens. Anytime we’ve had a customer file a claim, Guide responds to them within a day. Very thankful to have this option for our customers.

This app has been great extra layer of security for our customers. Very straight forward and easy to setup.

Guide gets a 10/10 from the team here at Vette Lights! They have been instrumental in keeping customer satisfaction up and helping avoid those awkward times of waiting on the carrier to come back and close out an investigation after weeks of customer frustration. Would 100% recommend to anyone that regularly ships customer orders and is looking to make for a pain free process for their customers when the unexpected occurs!

I have used this app for a few months now and I absolutely love it. Every single customer uses it and it provides extra security. I don't have to worry in my customers trust that if something happens to their order then it will be replaced. I have had no issues with this company I love it!

In my business, I take pride in our quick, seamless fulfillment process. We strive in a 1-2 business day processing time, as customers enjoy and come back for. In the days of Amazon, customers and people love to get their online purchases quick and efficiently. Using Guide helps create so much additional value to our shipping ethics. First, it's affordable, our customers love to spend the pennies to protect their packages and precious items. With Guide, me and my customers share comfort in mind that their items will be protected. Great app, affordable, and helps with customer retention for sure. 5 stars all the way!

The app is a very good support in case of an incident. The team is fast and very experienced. Definitely a must have!