Guide Shipping Protection

Guide Shipping Protection

評價 (101)

整體評分
4.6
各級評分數量
  • 85% 的評分為 5 顆星
  • 5% 的評分為 4 顆星
  • 0% 的評分為 3 顆星
  • 1% 的評分為 2 顆星
  • 9% 的評分為 1 顆星
2023年10月3日

Guide is a fabulous app. I've installed it on any store that I've launched, and just installed it on my newest store! Guide has a fabulous interface and is soooo simple to use compared to filing claims with USPS. This allows us to offer our customers a higher level of service and control over how much they want to protect their packages. Any time i've needed help with setup/general support, they have been so quick to help. I recommend them 100 times over!

My Store
美國
使用應用程式 大約2個月
2023年8月4日

I recommend this app because it with any issues that may arise when you are shipping products. I recommend it for all businesses.

Octavia Essynce Creations
美國
使用應用程式 大約2個月
2022年6月11日

Guide has been very easy to set up and use, and offers our customers a solid way to insure their orders and feel comfortable with the safety of their product

Adapt Apparel
美國
使用應用程式 大約2個月
2021年10月13日

I love this app. I’m using it with my hair company & I honestly feel that it’s protecting me & my customers for the better. I highly recommend using it it’s free and very simple to install

PINKY PROMISE HAIR COMPANY
美國
使用應用程式 大約2個月
2021年10月19日

I recently purchased something that had shipping protection and honestly, it’s the best move an e-commerce business can make. Guide is the best company to go with. Everything is automatically uploaded for you and even if you have questions, you don’t have to wait 2-3 business days to get a response, they are right on the money! Very awesome app

K I H R U H
美國
使用應用程式 大約1個月
2021年12月17日

Really helpful option for my customers to protect their orders! The only thing that could improve is the multiple product tags.

MOTIV. the label
美國
使用應用程式 2年多
2022年6月11日

Guide was super easy to install! Essentially click and go. My customers are more confident purchasing knowing that shipping protection is available. Customer service is accessible and the process is seamless. I recommend over competitor apps I have attempted to use simply because it’s so user friendly. Thank-you!

shopaprilandelle
美國
使用應用程式 大約1個月
編輯時間:2022年10月2日

Poor customer service. Constantly charging my customers double or triple. Cannot get the refunds. DO NOT RECOMMEND.

Beautifully Unique Leggings
美國
使用應用程式 1年多
Guide Inc 已回覆 2021年6月11日

Hi Beautifully Unique Leggings,

Thank you for your feedback. We are sorry to hear that you're having this issue. If the cart total is over $100 USD the rate of insurance does increase but should only be added one time to their cart. We have sent over an email to get more information from you about what is happening. We look forward to hearing from you and resolving any issues you may be experiencing.

Thanks,

Guide Support

2020年11月10日

This app is very useful and helpful if you have any problems setting it up they have great customer service that can help you with that

Avania's International Retailer
美國
使用應用程式 28天
2021年12月18日

The app is working well so far for our store. It has given buyers more confidence when making the purchase. Only issue is that dashboard is not yet fully functional and we are unable to see what claims have been filed and how they are resolved

mindvocates
美國
使用應用程式 11個月