Guide Shipping Protection

Guide Shipping Protection

by Guide

Lost/Damaged/Stolen packages become added Revenue with Guide

4.6 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    83% of ratings are 5 stars
  • 4 of 5 stars
    5% of ratings are 4 stars
  • 3 of 5 stars
    5% of ratings are 3 stars
  • 2 of 5 stars
    0% of ratings are 2 stars
    (0)
  • 1 of 5 stars
    7% of ratings are 1 stars

All reviews

2 reviews

KINApparel

So many of our customers include this in their orders! It has taken so much weight off our shoulders when it comes to dealing with upset customers over their lost/damaged in shipping packages! Truly does help out! Only reason I give it 4 stars and not 5 is because their only reimbursement method is PayPal. If you don't have that it's very limited in how they can reimburse you for the gift cards they issue.

Beautifully Unique Leggings

Works well. However it does repeat insurances for orders quite often. Not sure how to stop that from happening. It'd be nice to see when/if customers have opened claims.

Developer reply

June 11, 2021

Hi Beautifully Unique Leggings,

Thank you for your feedback. We are sorry to hear that you're having this issue. If the cart total is over $100 USD the rate of insurance does increase but should only be added one time to their cart. We have sent over an email to get more information from you about what is happening. We look forward to hearing from you and resolving any issues you may be experiencing.

Thanks,

Guide Support