Guide Shipping Protection

Guide Shipping Protection

by Guide

Lost/Damaged/Stolen packages become added Revenue with Guide

4.0 of 5 stars(16 reviews)

Fuel Growth & Drive Sales

Lost/Damaged/Stolen packages become added revenue through our replacement purchase program.

Seamless Integration

No added friction at checkout. Our widget is designed to ensure fast page loads while fitting perfectly in your shopping cart.

Simplify Customer Support

Order Issue? Once customers submit their claim, our support team goes to work to deliver resolutions in 24 hrs. or less!


About Guide Shipping Protection

The purpose of 'Guide Shipping Protection' is to alleviate the strain from Lost/Damaged/Stolen packages, and replace it with added revenue.

Why Use Guide

Give your customers the chance to protect their packages at checkout in one simple click. With Guide Shipping Protection you will do more than just avoid the headaches associated with replacing packages. If an item is lost, damaged, or stolen we'll replace it with a repurchase. This way instead of dealing with frustrated customers, Merchants are able to focus more on new sales, and the added revenue from Guide's replacement orders.

We handle the order issues process from start to finish and provide you with key insights along the way.

The Process for Merchants

You've clicked the button saying "Add App". Great! Now someone from our team will be in contact in a matter of hours to get our widget installed on your store. We want this to be as easy as possible for you, so you can either: Have our professionals install the code (Free of charge) or Have someone else with minimal coding experience place the code on your site.

That's it! You're done.

The Process for Consumers

At checkout customers will see the option to add shipping protection to their order, for a small percentage of cart value.

When checkout is complete the necessary order info is pulled into our dashboard and a brief email is sent to the customer providing instructions for submitting an claim along with a link to the claims page on our website.

When customers experience order issues, they simply follow the link to our site and file a claim by submitting their email and order number. Our support team is standing by ready to work with them, committed to getting a resolution by way of a replacement order in 24hrs or less. In the meantime, you and your team can stay focused on filling orders!

Ready to get started?

Simply click the button labeled “Add App”. Log into Shopify if necessary, and then you’ll be prompted to give us permission. This permission allows us to place the widget on your storefront and collect info from protected orders, only to be used in our claims process.

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Support

4.0 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    63% of ratings are 5 stars
  • 4 of 5 stars
    6% of ratings are 4 stars
    (1)
  • 3 of 5 stars
    19% of ratings are 3 stars
    (3)
  • 2 of 5 stars
    0% of ratings are 2 stars
    (0)
  • 1 of 5 stars
    13% of ratings are 1 stars
    (2)

Most recent reviews

Thee Nail Tribe

The app would be great but I can’t seem to install it correctly. I’ve emailed to have someone to help add it to my site but no response in the almost 2 months I’ve had my store. So I’ll leave a neutral review for now.

Beautifully Unique Leggings

Works well. However it does repeat insurances for orders quite often. Not sure how to stop that from happening. It'd be nice to see when/if customers have opened claims.

Developer reply

June 11, 2021

Hi Beautifully Unique Leggings,

Thank you for your feedback. We are sorry to hear that you're having this issue. If the cart total is over $100 USD the rate of insurance does increase but should only be added one time to their cart. We have sent over an email to get more information from you about what is happening. We look forward to hearing from you and resolving any issues you may be experiencing.

Thanks,

Guide Support

JamaicaNu

So far this app has been very beneficial for a few of my customers. One of my customers said they never knew this existed till they saw it available on my site.