Guide Shipping Protection

If you’re on the fence about which shipping insurance app to choose, let me help you decide—go with Guide! Spencer, our Account Rep, has made everything from installation to daily operations smooth and stress-free. His quick replies and proactive support have made all the difference. Not to mention, Guide offers some of the best rates and terms we’ve seen in the market. Truly a superior choice for Shopify users.

I highly recommend Guide. There setup is much easier than other insurance companies. There prices are also very reasonable which has made most of our customers choose to buy the shipping protection. The integration in our site looks very professional and makes it easy for the customer to purchase.

I switched to Guide Shipping Protection after competitor rates increased. So far, the experience has been great. Customer service is quick, with questions answered promptly within 24 hours. Onboarding was also a breeze and took just a few minutes.

After submitting a claim or reaching out via email, customers received updates within 24 hours with actual solutions. With Guide's competitive rates, customers are more inclined to opt for shipping protection with their orders which greatly helpful as a seller.

In my business, I take pride in our quick, seamless fulfillment process. We strive in a 1-2 business day processing time, as customers enjoy and come back for. In the days of Amazon, customers and people love to get their online purchases quick and efficiently. Using Guide helps create so much additional value to our shipping ethics. First, it's affordable, our customers love to spend the pennies to protect their packages and precious items. With Guide, me and my customers share comfort in mind that their items will be protected. Great app, affordable, and helps with customer retention for sure. 5 stars all the way!

A very good and competent package protection service. The onboarding team is incredibly helpful. Toggle options are fully customizable.
Their policies and processes are super helpful and after filing a claim and sending over an email to their team, updates are received within 24 hours with actual answers.
Speak with their team as soon as possible, they truly have a great system and an incredibly user friendly program!