Guide Shipping Protection

We reached out to Guide just coming up on a year ago. We received a quick response from Ryan with Guide to send us over some information and set up a quick call to see exactly what our needs were and if they would be a good fit. Since we were moving our site over to Shopify, they were quick to help us get set up and their response time to our customer's claims has been much quicker and less of a hassle for us, as the customer can provide all information quickly and efficiently directly to them. We love that our customers pay directly for this service and can opt in or out based on their needs. We're a very niche business with the majority of our products being custom made with extensive lead times, Guide just overall gives us and the customer a secondary layer of safety once the product is out of our hands whether its a high cost item, international shipment, or even an LTL shipment. The majority of the time they're quick to get back to you with the occasional hiccup. Any problem that we have had, has been resolved and we're happy with the current service. We have found this service to be instrumental in keeping our customer satisfaction up.

Guide gets a 10/10 from the team here at Vette Lights! They have been instrumental in keeping customer satisfaction up and helping avoid those awkward times of waiting on the carrier to come back and close out an investigation after weeks of customer frustration. Would 100% recommend to anyone that regularly ships customer orders and is looking to make for a pain free process for their customers when the unexpected occurs!

I would highly recommend using Guide Shipping Protection! It makes me feel protected in my business and for my customers.