Fuel Growth & Drive Sales
Lost/Damaged/Stolen packages become added revenue through our replacement purchase program.
No added friction at checkout. Our widget is designed to ensure fast page loads while fitting perfectly in your shopping cart.
Simplify Customer Support
Order Issue? Once customers submit their claim, our support team goes to work to deliver resolutions in 24 hrs. or less!
About Guide Shipping Protection
The purpose of 'Guide Shipping Protection' is to alleviate the strain from Lost/Damaged/Stolen packages, and replace it with added revenue.
Why Use Guide
Give your customers the chance to protect their packages at checkout in one simple click. With Guide Shipping Protection you will do more than just avoid the headaches associated with replacing packages. If an item is lost, damaged, or stolen we'll replace it with a repurchase. This way instead of dealing with frustrated customers, Merchants are able to focus more on new sales, and the added revenue from Guide's replacement orders.
We handle the order issues process from start to finish and provide you with key insights along the way.
The Process for Merchants
You've clicked the button saying "Add App". Great! Now someone from our team will be in contact in a matter of hours to get our widget installed on your store. We want this to be as easy as possible for you, so you can either: Have our professionals install the code (Free of charge) or Have someone else with minimal coding experience place the code on your site.
That's it! You're done.
The Process for Consumers
At checkout customers will see the option to add shipping protection to their order, for a small percentage of cart value.
When checkout is complete the necessary order info is pulled into our system enabling customers to submit a claim. If an issue occurs during shipping, the first thing customers will do is visit your stores support page. For this reason we ask that you place or allow us to place a few snippets about Guide in your support page along with a link to our website.
When customers experience order issues, they simply follow the link to our site and file a claim by submitting their email and order number. Our support team is standing by ready to work with them, committed to getting a resolution by way of a replacement order in 24hrs or less. In the meantime, you and your team can stay focused on filling orders!
Ready to get started?
Simply click the button labeled “Add App”. Log into Shopify if necessary, and then you’ll be prompted to give us permission. This permission allows us to place the widget on your storefront and collect info from protected orders, only to be used in our claims process.
The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
Most recent reviews
Here is a bit of information I wish we had known before installing the GUIDE app. First, the dashboard is "under construction", so you have no access to the app other than to install it. You must reach out to support to make any changes or updates. Secondly, when a customer does purchase GUIDE, they receive no information from GUIDE. We changed the language on our site to direct the customer on how to make a claim, but GUIDE currently offers no customizations and doesn't offer any auto messages. Thirdly, we offer our customers the option for IN-STORE pick up instead of shipping, and our customers are mistakingly or unknowingly buying GUIDE for their in-store pick ups. They are of course wanting a refund for GUIDE after they realize the mistake. We contacted GUIDE about the issue. We hoped to just remove GUIDE from orders that select "in-store pick up". The only solution they offered us to get a refund is GUIDE must have access to all our orders so they can verify we refunded the customer for GUIDE on an in-store pick up. Basically, the app doesn't seem fully developed. I gave GUIDE 2 stars because I do think the app seems to have potential but for now, it's lacking a lot of features we expected to have. Last issue, I have reached out to customer service 2 times asking what happens to potential claims if we decided to uninstall the app...I haven't gotten a response.
France & Son
The customer service responses have been terribly slow. We agreed to a revenue split, and then Guide never paid us. When we try to ask where our money is we are ignored.
Flj Happy Savings
I use this App for protection for my customers. I really recommend this App. Also, very simple to use.