GV Gift Cards Loyality Rewards
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Amazing customer service! I had an issue with the app because I wanted to change the color of some buttons and the option did not yet exist. They went above and beyond to make it happen. Thank you!
The video message feature adds such a personal touch—our shoppers keep coming back for more!
I set this app up, sold a few cards, and everything seemed Ok. The "pink" background was ugly but they said they were working to fix this. However, they seemed to have changed their business model to take a portion of the cost of the gift card? Thats crazy! Aren't their costs the same? And it no longer works at all, without notice. Great way to piss off customers in November.
Dear Blackwell's Wines & Spirits store admin,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced.
Over time, our app has been continuously improved with many new features, better performance, and enhanced support to provide a smoother experience for merchants. We truly hope you can give the app another chance and reconsider your experience with us.
If possible, could you please reinstall the app so our team can check and support you directly? We would be more than happy to assist and ensure everything works properly for your store.
Warm regards,
Sunny
GV gift card team
The app is very easy to use, and the customer support responds quickly. Recommended.
So far, so good. far better than any other gift card product I have tried. Will update review once have delved deeper, but all good so far :)
So far this app has worked just the way I want it to. Will continue to trial it out with customers and see outcome. Support has been exceptional though regardless any questions have been answered quickly.
so far so good. great support and the app seems to be functioning well.
Super top comme application. David du service client a rapidement répondu quand j'avais besoin d'aide. Merci beaucoup
The GV Gift Card app has been working great, and the Govalos Support team provided daily updates and responses while troubleshooting a minor issue (which ended up being a missed setting in Shopify, not the GV Gift Card app).
The free-trial period helped us work through setup and realize that we needed to upgrade to Premium to customize the gift cards and buyer experiences. We haven't tried other gift card apps, because we haven't needed another gift card app. Thanks!
The App seems pretty good. However, there are a few things not working and no one is responding to the tickets I created over 2 days ago.
CAN ANYONE HELP? TICKET NUMBER 1389, 1388, 1384 AND 1383.
If we can't get support very soon, we will need to look elsewhere I am afraid.
Hi there,
We wanted to let you know that we’ve already replied to your tickets via email and are awaiting your response. If you haven’t seen our replies, they might be in your spam or junk folder. Please check, and don’t hesitate to reach out again if you need further assistance.
Best regards,
GV Team
