GV: Gift Cards Loyalty Rewards
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Have used this app for over a year and out of no where, no warning blocked my access to the app and changed the pricing from Free to $15/month. I would have to sign up to pay to further access the app. Not worth it for my company. My access to the app was cut off on or before the day they sent me an email about the pricing change. They claim they send it ahead of time but I have no emails from them before that exact day. Terrible way for them to handle this. $15/month is was too high for a gift card app.
Hi Bling Galleria store admin,
This is Sunny from the GV Gift Card Team. First of all, I sincerely apologize for any inconvenience caused.
We’d like to inform you that our pricing structure has recently been updated. The Free plan is now intended for small and new stores, while growing stores are required to upgrade to the Premium plan to continue using the app and accessing all features.
This update was implemented to better align our pricing with Shopify’s merchant plans and to ensure that we can continue providing stable performance, ongoing feature improvements, and dedicated support for active stores. Our goal is to maintain the quality and reliability of the service while supporting merchants as they scale their businesses.
Please rest assured that we communicated this change transparently in advance. An email notification regarding the pricing update was sent to merchants prior to the release so they could review the changes and prepare accordingly.
To continue using the app and access all features, kindly proceed with selecting the Premium plan within the app. Once the plan is activated, you will be able to resume using the app normally.
If you have any questions or need assistance with the setup, please feel free to reach out. I would be more than happy to assist you.
Best regards,
Sunny
GV Support Team
I've had limited experience with your app so unfortunately, I can't make provide a proper review. All I can say is that I can't use your app until I become a member until I explore your store for an unspecified amount of doing but I can't really explore because I can't use any features until I become a member which is odd and kinda off putting.
Dear MiMi's HandCrafted Gifts store admin,
This is Sunny from the GV Gift Card Team. First of all, I sincerely apologize for any inconvenience caused.
What you described is definitely not the experience we want our users to have, and I completely understand why it felt off-putting if you were unable to explore the app features properly before getting started.
We would really appreciate the opportunity to investigate this issue further and help you have a smoother experience with the app. Could you please reinstall the app on your store so our team can check and verify the issue from our side? Once the app is reinstalled, we’ll review everything carefully and assist you as quickly as possible.
Please let me know once the app has been reinstalled, and I’ll personally follow up with you right away.
Warm regards,
Sunny
GV gift card team
good
Dear Cacao & Cardamom Chocolatier Store Admin,
Thank you so much for taking the time to leave us a review and share your feedback. We truly appreciate your support and are happy to know that you had a good experience with our app overall.
We’d really love to understand what we could improve to make your experience even better. Your feedback is extremely valuable to us and helps our team continue improving both the app and our support service.
If possible, could you please share a bit more detail about anything that did not fully meet your expectations, or any features/issues you think we could improve? Kindly feel free to reply to us at support@govalos.com.
We would be very grateful for the opportunity to learn more from your experience and assist you further if needed.
Looking forward to hearing from you.
Warm regards,
Sunny
GV gift card team
