GV: Gift Cards Loyalty Rewards
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The basic function of the app was fine but they suddenly blocked my access with a discount offer that I had to select to proceed. I was on the free tier before. I paid to get my customer information and leave. I hope I can get a refund for the 20 minutes of premium I used.
The app also has this pop-up that you can't exit inviting you to 'Read more' or 'Skip' (or something like this). Both options take you to the same place, and it occurs multiple times in a single session.
Hi Wood & Winds Store Admin,
This is Sunny from the GV Gift Card Team. First of all, I sincerely apologize for any inconvenience caused.
We’d like to inform you that our pricing structure has recently been updated. The Free plan is now intended for small and new stores, while growing stores are required to upgrade to the Premium plan to continue using the app and accessing all features.
This update allows us to continue providing stable performance, ongoing feature improvements, and dedicated support for active merchants like you.
As discussed through our support chat, I hope my explanation has helped clarify your concerns. Please feel free to reach out anytime if you have any further questions or need assistance with the upgrade process. I’ll be more than happy to help.
Thank you for your understanding and support.
Best regards,
Sunny
GV Gift Card Team
Have used this app for over a year and out of no where, no warning blocked my access to the app and changed the pricing from Free to $15/month. I would have to sign up to pay to further access the app. Not worth it for my company. My access to the app was cut off on or before the day they sent me an email about the pricing change. They claim they send it ahead of time but I have no emails from them before that exact day. Terrible way for them to handle this. $15/month is was too high for a gift card app.
Hi Bling Galleria store admin,
This is Sunny from the GV Gift Card Team. First of all, I sincerely apologize for any inconvenience caused.
We’d like to inform you that our pricing structure has recently been updated. The Free plan is now intended for small and new stores, while growing stores are required to upgrade to the Premium plan to continue using the app and accessing all features.
This update was implemented to better align our pricing with Shopify’s merchant plans and to ensure that we can continue providing stable performance, ongoing feature improvements, and dedicated support for active stores. Our goal is to maintain the quality and reliability of the service while supporting merchants as they scale their businesses.
Please rest assured that we communicated this change transparently in advance. An email notification regarding the pricing update was sent to merchants prior to the release so they could review the changes and prepare accordingly.
To continue using the app and access all features, kindly proceed with selecting the Premium plan within the app. Once the plan is activated, you will be able to resume using the app normally.
If you have any questions or need assistance with the setup, please feel free to reach out. I would be more than happy to assist you.
Best regards,
Sunny
GV Support Team
Instalé esta app hace ya un tiempo. En su momento era gratuita (como se indica), pero de un tiempo a esta parte no se puede utilizar salvo que accedas al plan de pago.
Hi Hoyo 7 store admin,
This is Sunny from the GV Gift Card Team. First of all, I sincerely apologize for any inconvenience caused.
We’d like to inform you that our pricing structure has recently been updated. The Free plan is now only available for small and new stores, while stores on growing are required to upgrade to the Premium plan to continue using the app.
This change helps us continue providing stable performance, new feature improvements, and dedicated support for active merchants. We also shared this update in advance via email notification before the change was applied.
To continue using the app without interruption, please select the Premium plan within the app. Once activated, all features will be available again immediately.
Please rest assured that we communicated this change transparently in advance. An email notification regarding the pricing update was sent to merchants prior to the release so they could review the changes and prepare accordingly.
I hope it's clear and helpful for your concern.
Best regards,
Sunny
GV Support Team
everything works just like it says
Great one for gift cards
Misleading information....
1- No Store Credit available.
2- It's not free... $45 per month
All the reviews with 5star ratings are fake.
Dear Sans-Sandbox store admin,
This is Sunny from the GV Gift Card Team. First of all, I sincerely apologize for any inconvenience caused.
First, regarding pricing: our app does offer both a Free Plan and Paid Plans. The Free Plan is available at no cost and allows merchants to use core features, including the ability to issue store credit to customers. The paid plan is entirely optional and intended for merchants who require advanced features and higher usage limits. At no point is payment required to install or test the app.
Second, concerning store credit:
On the Free Plan, merchants can absolutely issue store credit to their customers. If this option was not visible during your initial setup, it is very likely due to the app not being fully configured. We would be happy to guide you step by step to ensure this feature is enabled correctly.
Third, about app reviews:
We take this matter very seriously. All reviews for our app are submitted by real merchants through Shopify’s official review system, in full compliance with Shopify’s policies. We do not, and will not, submit fake reviews. Shopify strictly monitors review authenticity, and any violation would result in immediate action by their platform.
It appears that the app may not have been fully set up during your first installation. To resolve this quickly, we kindly ask if you would be willing to reinstall the app and allow our support team to assist you directly. We are confident that with proper setup, the app will function exactly as described.
Our goal is not only transparency, but also your success. We are fully committed to helping you get value from the app and would appreciate the opportunity to address your concerns firsthand.
Please let us know once the app is reinstalled, or if you have any questions. We are ready to assist immediately.
Kind regards,
Sunny
GV Gift Card team
I have started using the Free option and it works in a wonderful manner. 1 glitch was seen but that was solved in a short duration by Galvos and his team. Please use this for Gift Cards for sure.
The App seems pretty good. However, there are a few things not working and no one is responding to the tickets I created over 2 days ago.
CAN ANYONE HELP? TICKET NUMBER 1389, 1388, 1384 AND 1383.
If we can't get support very soon, we will need to look elsewhere I am afraid.
Hi there,
We wanted to let you know that we’ve already replied to your tickets via email and are awaiting your response. If you haven’t seen our replies, they might be in your spam or junk folder. Please check, and don’t hesitate to reach out again if you need further assistance.
Best regards,
GV Team
The GV Gift Card app has been working great, and the Govalos Support team provided daily updates and responses while troubleshooting a minor issue (which ended up being a missed setting in Shopify, not the GV Gift Card app).
The free-trial period helped us work through setup and realize that we needed to upgrade to Premium to customize the gift cards and buyer experiences. We haven't tried other gift card apps, because we haven't needed another gift card app. Thanks!
I set this app up, sold a few cards, and everything seemed Ok. The "pink" background was ugly but they said they were working to fix this. However, they seemed to have changed their business model to take a portion of the cost of the gift card? Thats crazy! Aren't their costs the same? And it no longer works at all, without notice. Great way to piss off customers in November.
Dear Blackwell's Wines & Spirits store admin,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced.
Over time, our app has been continuously improved with many new features, better performance, and enhanced support to provide a smoother experience for merchants. We truly hope you can give the app another chance and reconsider your experience with us.
If possible, could you please reinstall the app so our team can check and support you directly? We would be more than happy to assist and ensure everything works properly for your store.
Warm regards,
Sunny
GV gift card team
