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Once you install the app, there will be problems when customers are shopping on the site. They cannot click the "Add to cart button", ect. Even if the support team responds fast, they cannot totally fix the problem. I like the style of the design but it is not performing well at all. And i am wondering why they develop this not performing well app and give you the so-called efficient and considerate support instead of developing a well performed app in the first place.
Hi There,
Since all animations are based on Javascript. Most of all other Shopify apps (store front apps) are based on javascript libraries, there may be a case where we get conflict between multiple libraries (as Shopify does not restrict any developer to use any specific libraries).
We have already reported such issues due to conflict between other apps or theme javascript files and that's how we have shown warning to all app users to check it once after installation of application.
As you mentioned, we are also available for support to assist and resolve this issue. There is no other alternative for us to support it for conflict resolution as we can't make it working with all libraries.
I hope this makes sense :)
Looking forward for your review update with 5stars for App & our support.