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Wish I could give it a zero! Took nearly a year to get approved. Each time I applied, I was denied. I received emails with a reason...photos not the right size. I fixed it and applied again. Turned down again and with no reason. Went on chat and they couldn't tell me why. Was told to apply again. Denied. This went on and on. Finally I checked my app status and out of the blue I was approved. I have sold one item. I sell on Shopify and Faire with no problem. Handshake is a joke!
Auto rejected with zero reasons, which seems to be the norm. I was looking forward to this app! Having a reason for rejection would be a nice feature.
Hi Treat Beauty,
Thanks for taking the time to leave a review on our app. My name is William with the Shopify support team and I'll take a look at your application and message you to discuss the account specific details regarding your request. Please look out for my upcoming email.
William | Marketplaces Support Specialist
Shopify
I applied but wasn't approved with no reason given. Tried multiple times. My products fit the criteria.
Hi there,
Vance here from Shopify. We appreciate you taking the time to leave feedback for the app. I'm sending you an email to open the lines of communication and offer further support.
Vance | Shopify
They kept sending me the emails to show some low quality backyard joking work. Come on, show me so value to buy, not personal decor stuffs. This is a business and not your habit workshop. With 30+ year experience in fashion business, I can surely believe that the people behind this Handshake has no sense of business, nor fashion. just a group of jokers.
Hey there. Sorry to hear about your experience. Thanks for taking the time to share it with us. Handshake is still growing, and we hope to keep adding more categories of products and open to new locations around the world. Feel free to share what you'd like for Handshake to have as a feature and share with our team. -Rio
Same experience as all other reviewers. You'll get declined in 2 minutes even though you qualify on all factors. Don't bother.
Our business sells at in person trade shows, and other more esteemed wholesale marketplaces such as Abound, Faire, Trada, etc. We are in over a 100 stores/boutiques across the country. Our products are handmade in the USA. We have a history of sales of course. Should I say more? It's frustrating, because we had felt that this marketplace had potential and because we had clearly met all their criteria but the truth of the matter is that we will have to move on because there's much more opportunity other places. Considering the sellers we did see on this marketplace, I would advise all buyers and prospective sellers to steer clear and go other places. Shopify is trying to get into this and they clearly can't. Their team is not qualified to distinguish between good and bad candidates. I will continue to speak out against this marketplace to many others I know in the same business and also on the ads that I see propagate in many different venues.
Hey, there! I've reached out via your other review. I'm sorry about your experience, I just wanted to share from the previous post as well. Handshake is still growing and we realize we may not have had some of the features you want, or be offered for your specific products currently but we hope to expand and add more features as we're growing.
Please feel free to reach out to our support team if you have any questions or want to share your expeirence.
-Rio
I have met all the requirements and have been a customer for years and got denied both times I applied and no explanation as to why. They sell lots of apparel on handshake similar so whatever. For all those looking for wholesale, apply to faires wholesale they do a great job and we do a lot of business through them. I love shopify, but very disappointed with their customer service and their wholesale platform.
Hi Ales to Trails,
Thanks for taking the time to leave a review. My name is Ashley with Shopify and I'll take a look at your account to determine if there are next steps we can take here. Please look for my upcoming email so I can discuss the specific details with you privately.
Ashley | Marketplaces Support Specialist
Shopify
Well, add me to the list. I applied last year with a swift denial. Before applying I checked the product category and felt it was not saturated. Just one other seller in my state. After much back and forth with the team, it was revealed my product images were higher than the max 2048x2048 pixels. Fast-forward to this year and I inquired about re-applying. I reached out to support before hand regarding another issue and they said, hint hint you might want to add alt-text for all your images before applying. So I spent 2 days triple checking image sizes and adding alt-text. Applied this morning and within 2 minutes got a quick denial. Already sent an email so we'll see what they say. Highly disappointing...will definitely consider other apps going forward.
Hi there,
Mario here from Shopify support, thank you for taking the time to install and use the Wholesale channel on your store, submit an application that has taken time to prepare, and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this new application.
Mario | Shopify
It's pretty evident by all of the reviews that Handshake, if it wants to be successful, needs to review its seller requirements. For instance, we don't do a lot of turnover on our Shopify store because we're primarily a wholesale company who makes sales on 3rd party platforms to other retailers. For instance, we supply over 1,200 independent mom and pop shops, as well as larger companies, on wholesale platforms like Faire, etc. and we've been on Faire since they started practically. If Shopify/Handshake actually wants to make good on their investment they really need to review that. Most of the retailers we speak to don't consider Handshake as a legitimate sourcing option because of this and the brands currently on there don't really offer the broad spectrum that they could.
Hi there,
Nate here from Shopify. Thank you for sharing your feedback regarding your experience with the Handshake app. I'll be sending an email out to open up the lines of communication, gather any further feedack, and help where I can.
Nate | Shopify
i've been on handskare from day one, and not a single sale. terrible wholesale page, not worth the time and effort that i've put in
Hi there,
Nate here from Shopify. Thank you for sharing your feedback regarding your experience with the Handshake app. We definitely want to make sure that you get the support you need regarding the issues you are facing with Handshake, I'll be sending an email out to open up the lines of communication and help where I can.
- Nate | Shopify