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Puana göre
I signed up and was denied. Wasn't given a reason as to why. Is it possible if someone can get back to me and explain why I was not eligible to use this app. Thanks.
Hi there,
Mario here from Shopify. Thank you for sharing your feedback regarding your experience with the Handshake app. I'll be sending an email out to open up the lines of communication, gather any further feedack, and help where I can.
Mario | Shopify
I applied to sell on Handshake and was denied. However no reason was given but there are products similar to what I sell on their and yet I am denied for no reason. The communication is poor and I honestly love Shopify and thought this would be a great opportunity however I was very wrong. I wish there was reasoning provided to the denial.
Hey there. thank you for taking the time to leave us a review. If your shop was rejected you can review the requirements here (https://bit.ly/3CnSOUv). That section also shows you how you can apply for another review after meeting the requirements! If you have any more issues you can also email us at help@handshake.com. -Rio
Terrible communication and customer response. I don't like leaving negative reviews, but a service like this should be able (at the very least) communicate with prospective merchants.
Hey there. Thank you for taking the time to leave us a review. Our support team responds as fast as we can but sometimes it can take a few days. Did you reach out to us at help@handshake.com? Could you send us another follow-up to that email and we'll make sure to assist in a timely manner. 🙂 -Rio
Shopify recommended Handshake on the home page. I installed the app and turns out it doesn't work outside of USA and now I cant uninstall. Everytime I click on Handshake under sales channel I get "Handshake is unavailable outside of US" and it doesn't show up under apps either. I don't see any option to uninstall.
Hey there. Thank you for taking the time to leave us a review! Right now Handshake is only available in the US but we're always looking to expand. If you go to manage your sales channels it should show you Handshake as a Sales Channel. Simply remove it from there and it will uninstall the app for you. If you're still having any trouble just reach out to Shopify support and they can help you navigate that. -Rio
I agree with all the other reviewers. My "thoroughly reviewed" app was denied in about 2 minutes. What is the point???
Seems that Shopify does a little bait & switch with you. They lure you into building a store/site with them to sell wholesale and then denies you for Handshake...
Hi there,
Charlotte here from Shopify support, thank you for taking the time to install and use Handshake on your store and leave a review. I am sorry to hear that your account was not approved for using the app. There are some requirements that must be met to qualify, so I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this.
Charlotte | Shopify
We have applied twice since selling on Shopify and both times denied! Very disappointed to not have an explanation as to why. We were denied in less than 3 minutes!!! WOW!!!
Hi there,
Vance here from Shopify. We appreciate you taking the time to leave feedback for the app. I'm sending you an email to open the lines of communication and offer further support.
Vance | Shopify