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This app was initially a 4 star for me, losing one star because processing a return does not automatically restock inventory, requiring an additional step outside of the Happy Returns portal. The drop to 2 stars is because they do not make it abundantly clear that when using the Happy Returns Fedex account to generate return labels, you are NOT allowed to file a claim with Fedex for a lost package. Even in the event where Fedex is clearly in possession of the return package, and loses it along the way, you have absolutely no recourse due to Happy Return's contract with Fedex.
The system is goo dbut half of the time the app was down. customers complained about not being able to access returns page.
Hi there! As a Shopify Plus Certified App Partner, we are committed to Shopify uptime requirements and have a guaranteed 99.9% uptime policy. Please don't hesitate to reach out to our service team, we're happy to help you troubleshoot any issues. You can reach us at: retailer-support@happyreturns.com; we're available from 7 am to 7 pm PT every day of the week.