Happy Returns, a UPS Company

HappyReturns allows my customer to return & exchange with ease! I've used HR for years and the feedback from my customers means the world to us! They also have customizations to the portal as well as an array of reporting to choose from!

Happy Returns has limited options to prevent fraudulent returns from impacting your business. You will have the option to auto-approve all exchange and refunds, or manually approve all exchanges and refunds. In addition to limited features, agents at the return bars do not verify the items that are being returned. If you use the return bar, you will receive items purchased from the Salvation Army ...

Happy Returns have helped us improve the returns holistically. Experience to customers is flawless, internal processes improved, exchanges were optimised and the drop off location options have driven cost of returns down. Their team is efficient and easy to work and KPI dashboards are super helpful for decision making.

Happy Returns provides a robust solution that is easy for both customers and admins to use. The in-person Return Bar option provides flexibility for customers who don't have printers or who prefer to return things in-person. Their growing international capabilities and options for logistical support are also helpful for growing brands that may not want or be able to manage reverse logistics fully ...

This app was initially a 4 star for me, losing one star because processing a return does not automatically restock inventory, requiring an additional step outside of the Happy Returns portal. The drop to 2 stars is because they do not make it abundantly clear that when using the Happy Returns Fedex account to generate return labels, you are NOT allowed to file a claim with Fedex for a lost ...

Terrible experience. They charge you left and right for payment fees. Very very rude people working there. They simply do not care about the Customer. We are NOT Recommending this APP to Anyone if you don´t want to lose time get some alternative.

As others have said, being a free model if you're a PayPal customer makes this app very appealing and frankly it functions well once set in place. I feel it's on a good trajectory to be great as long as PP continues to add features and I'm overall please with the app so far. As with most complex app processes, it takes some work to get setup properly and if you have a 3rd party to integrate with, ...

Although the service dashboard provides a quick overview of returns for customers and staff, it lacks some fundamental features that would make it great. One major issue is that you can't edit, archive, or cancel an existing return, which can be problematic.

Suppose a customer requests a return, but then realizes they made a mistake or changes their mind. In that case, you can't modify the ...

My team and I have felt this app is beneficial in automating customer returns. My only piece of feedback is the applicability of copying settings across multiple stores, as we manage quite a few Shopify instances.

Overall very happy though!

I appreciate the super simple process from the customer side but from the brand side, we are not notified when a return or exchange is started so customers may wait for a time before their return/exchange is actually credited. We've reached out several times without any replies.