Overall rating
Counts per rating level
  • 62% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 10% of ratings are 3 stars
  • 5% of ratings are 2 stars
  • 14% of ratings are 1 stars
April 3, 2023

Although the service dashboard provides a quick overview of returns for customers and staff, it lacks some fundamental features that would make it great. One major issue is that you can't edit, archive, or cancel an existing return, which can be problematic.

Suppose a customer requests a return, but then realizes they made a mistake or changes their mind. In that case, you can't modify the existing return, and you have to start a new one, leaving the old one sitting in the system indefinitely.

This lack of functionality can cause confusion and miscommunication, especially when different people are handling returns and talking to customers. For example, if a customer initially requested a refund but then wants to exchange the item, you need to create a duplicate return in the system. However, if the customer accidentally used the paperwork for the refund instead of the exchange, your return department may issue a refund instead of an exchange, leading to upset customers and extra work for customer service representatives.

To avoid such issues, it would be helpful to have a way to archive/hide a return in the admin or mark it as canceled, even if it doesn't change anything on the Shopify side. Additionally, there's no way to pre-set actions for a return, such as waiving the return processing fee. Instead, you can only enter notes into the return and hope that the rep who processes the return sees them. During busy periods like the holidays, this can become a significant problem. Therefore, adding such functionality would be a great improvement to the service.

In summary: It is great for a solopreneur or stores with a return volume too low to warrant a more robust system.

Spirit Jersey®
United States
Time spent using app: About 1 year
August 20, 2022

Although the free service for pay pal stores is great, they recently instituted a $250.00 monthly minimum to utilize their return bar service which is what makes their process better than any of the others. They charge you per item when the customer drops off an item at one of the return bars which is fine but if you are not getting enough returns to get up to the $250.00 a month they bill you for the difference. Not great for all of us shopify new stores.

United States
Time spent using app: About 1 month
Happy Returns replied December 20, 2022

We appreciate your feedback! Our pricing model for Return Bars ensures we are shipping our returns in the most sustainable way possible. To do that, there needs to be a certain volume of returns to be aggregated into a single shipment, otherwise, it is better for both the merchant and the environment to use mail as a return method. For merchants under that threshold, we can still offer a seamless and free return portal, allowing shoppers to print labels and ship their returns through the mail, using our low carrier rates or yours.