Happy Returns by PayPal

Free to all merchants that offer PayPal as a payment method

Shopify app insights
  • Popular with businesses in the United States

Free plan available. Additional charges may apply.

App highlights

  • Speed tested: no impact to your online store


4.5 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

Counts per rating level
  • 75% of ratings are 5 stars
  • 25% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars

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6 reviews

Head Kandy

Location United States
Time spent using app 7 months

Great Concept. HORRIBLE customer service and very slow time to help you with issues. If you are paying this much a month for a service they should attend to your issues. LIKE LOGGING IN. It defaults every time to signing up for a new account and you can't log in. ALSO IT WONT LET YOU POST NEGATIVE REVIEWS.


Location Singapore
Time spent using app 3 days

Happy Returns have helped us improve the returns holistically. Experience to customers is flawless, internal processes improved, exchanges were optimised and the drop off location options have driven cost of returns down. Their team is efficient and easy to work and KPI dashboards are super helpful for decision making.


Location United States
Time spent using app Over 1 year

Happy Returns provides a robust solution that is easy for both customers and admins to use. The in-person Return Bar option provides flexibility for customers who don't have printers or who prefer to return things in-person. Their growing international capabilities and options for logistical support are also helpful for growing brands that may not want or be able to manage reverse logistics fully in-house.

Mandala Scrubs

Location United States
Time spent using app 8 months

Our customers love Happy Returns. It’s 2021 - who likes printing labels anymore? Since switching to Happy Returns, our customers have reached out to let us know how much they appreciate the seamless returns process. Not surprisingly 63% of our customers chose to return at one of the 2,600 return locations across the US - that data right there lets you know which method is popular with customers. Not sure what the store below is referring to, but we’ve had no issues with issuing store credits for returns. We have worked with the other 2 big return platforms and can unequivocally say that Happy Returns is the best option out there.

Ministry of Supply

Location United States
Time spent using app 6 minutes

We truly enjoy working with the Happy Returns team. The returns portal is simple and intuitive for our customers to use and the backend system is just as easy for the team. The new added customization features have been a big win. They make it easy by returning items in bulk and their support team responds quickly whenever we need them.

Public Rec

Location United States
Time spent using app 4 minutes

We started using Happy Returns a few months ago. It's been a great experience for our customers and a nice cost savings for the business as well. The bulk return shipping, plus access to return at any fedex location, is a win win for the customer and our business. Also, their support has been good too. Helping us fix kinks as they arise. We've enjoyed working with the team.