Happy Returns, a UPS Company

Stay away. Not interested in working with majority of Shopify merchants anymore. They are clearly now focused on mega merchants with tons of returns.

Happy Returns has limited options to prevent fraudulent returns from impacting your business. You will have the option to auto-approve all exchange and refunds, or manually approve all exchanges and refunds. In addition to limited features, agents at the return bars do not verify the items that are being returned. If you use the return bar, you will receive items purchased from the Salvation Army, or items that appear to be stolen from a lost and found school pile. Work on your tech, Happy Returns.

HappyReturns allows my customer to return & exchange with ease! I've used HR for years and the feedback from my customers means the world to us! They also have customizations to the portal as well as an array of reporting to choose from!

This app was initially a 4 star for me, losing one star because processing a return does not automatically restock inventory, requiring an additional step outside of the Happy Returns portal. The drop to 2 stars is because they do not make it abundantly clear that when using the Happy Returns Fedex account to generate return labels, you are NOT allowed to file a claim with Fedex for a lost package. Even in the event where Fedex is clearly in possession of the return package, and loses it along the way, you have absolutely no recourse due to Happy Return's contract with Fedex.

We implemented Happy Returns on ModCloth and are very happy with the outcome. The CEO of Betabrand told me that Happy Returns was one provider who upheld their word and that he was very pleased with the platform. This convinced me to add it to ModCloth. We anticipated a 65% adoption rate for the Happy Returns bar but it's a 75% adoption rate. Customers are really happy with the easy process and it's lowered the contacts to order for our Customer Service team.

The only negative Customer reviews were one to two instances where a store employee was not trained on the return process but the HR team quickly contacted the location for training. The ModCloth team had a short learning curve on using their tags but once we understood time based tags, it was really helpful for blocking promotion based doorbusters from being returned. Overall, we are very happy with the product and the service.