Happy Returns

With Happy Returns, you can:

Customize the return portal with your unique branding

You control key elements of the look and feel of your returns portal, including:

• Logo, colors, and font
• Return reasons, configurable by category, e.g. too big for apparel
• Return methods, e.g. refund, exchange and gift cards.

Configure the app to apply your return policy

You control:

• How many days shoppers have to return products, i.e. the return window
• Return window by refund type or by season, e.g. return within 30 days for refund and within 60 days for an exchange, or extended return window for holiday season
• Final sale items
• Return fees, applied per return method
• Limiting refund types by product, e.g. specify a product is only eligible for exchange
• Allowing for “return-less” refunds, e.g. for first orders or for low-value items
• Black-listing problem shoppers or identifying your best customers as VIPs

Enable exchanges based on available inventory

Reduce refunds and increase exchanges with intelligence built into the app that allows for:

• One click exchanges for size, based on shopper return reason and available inventory
• Variant exchanges for attributes like color, size, waist, inseam, etc.
• Pre-orders for exchanges if items are out of stock
• Exchanges for same value if items were purchased on sale or with a discount code
• Automatic conversion of an exchange to a refund if items stock out

Automate return shipping and reduce costs

Flexible set-up lets you automate return shipping based on:

• Integration will all major carriers, e.g. FedEx, UPS, USPS, etc.
• Automatic generation of return shipping labels from your carrier account or
• Happy Returns' low carrier rates, should you choose them

Upgrade to box free, in-person return drop off

Ready to give shoppers more choices in how to return and reduce shipping costs further? Upgrade to our box-free, in-person return program, featuring:

• QR codes to drop off returns at over 2,500 convenient locations nationwide
• Aggregation for bulk shipping, saving you more money
• Reusable totes that eliminate cardboard and increase sustainability
• No set-up cost and per-item fees based on shopper usage

Provide powerful tools, tracking & reporting to your CX teams

All transactions are recorded directly in your Shopify account, and our app dashboard allows your teams to:

• Look up return status
• Make exceptions and manage returns easily
• See summary reporting on all return & exchange metrics in real time
• Track inventory throughout the return process
• Export data with custom reports or utilize a webhook