Related categories

Happy Returns a PayPal company

Free to all merchants that offer PayPal as a payment method

Shopify app insights
  • Popular with businesses in the United States

Free plan available. Additional charges may apply.

App highlights

  • Speed tested: no impact to your online store

Key values section

Automate returns & exchanges

Automate returns and exchanges via a branded returns portal that’s free to merchants using PayPal Checkout. PayPal Checkout fees apply.

Turn returners into shoppers

Drive shoppers to your e-commerce storefront from the returns experience with Return Shopping, a new free feature for Shopify merchants.

Reduce returns shipping costs

Connect to your carrier to generate shipping labels or save with our low rates. Upgrade to box-free return drop off in the US.

App details

Happy Returns a PayPal company

Happy Returns a PayPal company

Save thousands a year

Our return portal fees are waived for merchants that offer PayPal as one of their payment options, a $500/month savings.

  • Merchants can offer any other payment method at checkout as well.
  • Shoppers can complete their returns with us, no matter what payment method they used.
  • PayPal Checkout fees still apply.

Customize the portal for your brand

Customize return reasons and refund methods and apply policy rules automatically.

  • Easily swap out your mobile and desktop background images in the merchant dashboard.
  • Customize welcome, item list, and confirmation messages, default login method, and much more.
  • Set custom return reasons by product category.

Integrate your returns policy

Control how and when shoppers can return items.

  • Set custom return windows for specific items, promotions, holidays, or final sale.
  • Decide which return methods are right for your store and set distinct processing fees for each.
  • Leverage Returnless Refunds to refund shoppers without shipping the items back.

Turn returners into shoppers

Reduce refunds and convert shoppers at a crucial time in the shopper journey.

  • The free Return Shopping feature brings shoppers to your e-commerce store within the returns experience, driving re-engagement and conversion.
  • One-Click Exchanges automatically promote an exchange suggestion based on return reason and inventory level.
  • Offer variant exchanges for attributes like color, size, waist, inseam, and more.

Streamline international returns

Standardize your international returns experience to benefit both shoppers and your customer service team.

  • Shopper experience is available in English (Australian, American, British), Dutch, French (Canada, France), German, Italian, and Spanish.
  • Allow shoppers to select their preferred carrier based on their location or let our software optimize automatically.
  • Set unique processing fees for each zone you sell in.

Upgrade to box free, label-free drop-off

Delight shoppers with hassle-free in-person returns and immediately-initiated refunds that have earned us a 93 NPS score from hundreds of thousands of happy customers.

  • In-person drop-off at thousands of Return Bar locations across the U.S. Service only available to U.S. consumers.
  • Box-free, label-free returns.
  • Aggregated shipping from Return Bars help save merchants up to 40%.

Utilize powerful tracking and reporting

All transactions are recorded in real time directly in your Shopify account and the Happy Returns dashboard.

  • Monitor or look up the status of any return.
  • Manage returns and make exceptions.

Launch date

Happy Returns a PayPal company

Happy Returns a PayPal company

Save thousands a year

Our return portal fees are waived for merchants that offer PayPal as one of their payment options, a $500/month savings.

  • Merchants can offer any other payment method at checkout as well.
  • Shoppers can complete their returns with us, no matter what payment method they used.
  • PayPal Checkout fees still apply.

Customize the portal for your brand

Customize return reasons and refund methods and apply policy rules automatically.

  • Easily swap out your mobile and desktop background images in the merchant dashboard.
  • Customize welcome, item list, and confirmation messages, default login method, and much more.
  • Set custom return reasons by product category.

Integrate your returns policy

Control how and when shoppers can return items.

  • Set custom return windows for specific items, promotions, holidays, or final sale.
  • Decide which return methods are right for your store and set distinct processing fees for each.
  • Leverage Returnless Refunds to refund shoppers without shipping the items back.

Turn returners into shoppers

Reduce refunds and convert shoppers at a crucial time in the shopper journey.

  • The free Return Shopping feature brings shoppers to your e-commerce store within the returns experience, driving re-engagement and conversion.
  • One-Click Exchanges automatically promote an exchange suggestion based on return reason and inventory level.
  • Offer variant exchanges for attributes like color, size, waist, inseam, and more.

Streamline international returns

Standardize your international returns experience to benefit both shoppers and your customer service team.

  • Shopper experience is available in English (Australian, American, British), Dutch, French (Canada, France), German, Italian, and Spanish.
  • Allow shoppers to select their preferred carrier based on their location or let our software optimize automatically.
  • Set unique processing fees for each zone you sell in.

Upgrade to box free, label-free drop-off

Delight shoppers with hassle-free in-person returns and immediately-initiated refunds that have earned us a 93 NPS score from hundreds of thousands of happy customers.

  • In-person drop-off at thousands of Return Bar locations across the U.S. Service only available to U.S. consumers.
  • Box-free, label-free returns.
  • Aggregated shipping from Return Bars help save merchants up to 40%.

Utilize powerful tracking and reporting

All transactions are recorded in real time directly in your Shopify account and the Happy Returns dashboard.

  • Monitor or look up the status of any return.
  • Manage returns and make exceptions.

Launch date

External charges may apply. These charges are billed by the external provider and won’t appear on your Shopify invoice.

Plus

$500/month

Shipping charges may apply

  • Branded returns portal
  • Return Shopping
  • Language localization 
  • Analytics & reporting

Plus for PayPal

Free to install

Shipping charges may apply

  • Free if you offer PayPal as a payment option
  • Branded returns portal
  • Return Shopping
  • Language localization 
  • Analytics & reporting

* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Reviews

4.0 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

Counts per rating level
  • 67% of ratings are 5 stars
  • 22% of ratings are 4 stars
  • 11% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars

List of reviews

Filter and sort reviews

  • Cashmerellama.com

    Location United States
    Time spent using app About 1 month

    Although the free service for pay pal stores is great, they recently instituted a $250.00 monthly minimum to utilize their return bar service which is what makes their process better than any of the others. They charge you per item when the customer drops off an item at one of the return bars which is fine but if you are not getting enough returns to get up to the $250.00 a month they bill you for the difference. Not great for all of us shopify new stores.

  • Sage & Sill

    Location United States
    Time spent using app 2 months

    Wonderful returns app, especially considering the new pricing model for merchants accepting PayPal! Meets most of our needs. Features I would love to see in the future include:
    - Support for the Cainiao within Order Tracking, as this is the primary global courier for dropshipping.
    - The ability to approve or deny return requests based on customers' return reason (i.e. approve "arrived damaged," but deny "I didn't like it").

  • Head Kandy

    Location United States
    Time spent using app 7 months

    Great Concept. HORRIBLE customer service and very slow time to help you with issues. If you are paying this much a month for a service they should attend to your issues. LIKE LOGGING IN. It defaults every time to signing up for a new account and you can't log in. ALSO IT WONT LET YOU POST NEGATIVE REVIEWS.

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