Happy Returns, a UPS Company

Happy Returns, a UPS Company

$500/month
Rating (3.0)
Reviews
Developer

About this app

Launched

November 12, 2020

Languages

English, French, and German

We make returns beautiful for shoppers, merchants, and the planet.

We provide end-to-end returns solutions through a unique combination of returns software and reverse logistics. Through our nationwide network of Return Bar locations, we delight shoppers by enabling them to drop off returns with no packaging or printing in under 60 seconds. Returns are aggregated and shipped using reusable totes, reducing costs for merchants and increasing sustainability by reducing cardboard waste and carbon emissions.

We provide end-to-end returns solutions through a unique combination of returns software and reverse logistics. Through our nationwide network of Return Bar locations, we delight shoppers by enabling them to drop off returns with no packaging or printing in under 60 seconds. Returns are aggregated and shipped using reusable totes, reducing costs for merchants and increasing sustainability by reducing cardboard waste and carbon emissions. more
  • Automate returns and exchanges via a branded return portal
  • Customize return reasons and refund methods, apply policy rules automatically
  • Retain revenue with Return Shopping and one-click exchanges
  • Save on return shipping with our expansive network of Return Bars
  • Utilize powerful real-time returns tracking and reporting directly in Shopify

Pricing

External charges may be billed by Happy Returns separately from your Shopify invoice. Learn more

Plus

$500/month

Shipping charges may apply

  • Branded returns portal
  • Return Shopping
  • Language localization 
  • Analytics & reporting

Plus

$500/month

Shipping charges may apply

  • Branded returns portal
  • Return Shopping
  • Language localization 
  • Analytics & reporting

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

30 reviews

Overall rating
3
Counts per rating level
  • 40% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 13% of ratings are 3 stars
  • 7% of ratings are 2 stars
  • 27% of ratings are 1 stars
October 31, 2023

Happy Returns has limited options to prevent fraudulent returns from impacting your business. You will have the option to auto-approve all exchange and refunds, or manually approve all exchanges and refunds. In addition to limited features, agents at the return bars do not verify the items that are being returned. If you use the return bar, you will receive items purchased from the Salvation Army, or items that appear to be stolen from a lost and found school pile. Work on your tech, Happy Returns.

GYMREAPERS
United States
Over 1 year using the app
December 1, 2023

Stay away. Not interested in working with majority of Shopify merchants anymore. They are clearly now focused on mega merchants with tons of returns.

Crane & Canopy
United States
6 months using the app
October 3, 2023

HappyReturns allows my customer to return & exchange with ease! I've used HR for years and the feedback from my customers means the world to us! They also have customizations to the portal as well as an array of reporting to choose from!

Taos Footwear
United States
Almost 3 years using the app
October 26, 2023

Fantastic app with an appealing PayPal offer. However, it won't work for you if you're outside the US/Canada. Additionally, the customer service is slow and hasn't been much help. So, all EU stores should consider looking elsewhere.

Reyrr Athletics
Sweden
3 months using the app
September 28, 2023

This app was initially a 4 star for me, losing one star because processing a return does not automatically restock inventory, requiring an additional step outside of the Happy Returns portal. The drop to 2 stars is because they do not make it abundantly clear that when using the Happy Returns Fedex account to generate return labels, you are NOT allowed to file a claim with Fedex for a lost package. Even in the event where Fedex is clearly in possession of the return package, and loses it along the way, you have absolutely no recourse due to Happy Return's contract with Fedex.

KK Bloom Boutique
United States
Over 1 year using the app

About this app

Launched

November 12, 2020

Languages

English, French, and German

Built by Happy Returns

About Happy Returns

No reviews yet

3 years building apps for the Shopify App Store

1106 Broadway, Santa Monica, CA, 90401, US

Support

Send a message

retailer-support@happyreturns.com

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