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Help Desk

Help Desk

Developed by aheadWorks

Price: $19.00 / month Free Trial: 14 days More info
  • Introduce a Shopify equivalent of a CRM system
  • Retain your customers through better communication
  • Spend less time on better quality customer support


Help Desk is a customer-oriented support system designed specifically to operate out of Shopify backend, as an integral part of the platform.

Messages from both contact form and direct emails are assembled in a single backend "inbox". Nothing is changed in the customer routine though - it is only the admin who gets a simplified workflow.

Further, all messages associated with a single customer are neatly arranged in a conversation layout. Individual notes, previous orders, and related follow up messages are also available for each customer.

Integral Solution

✓ One contact point for all direct emails and contact form messages

Having all of the customer communication assembled in a single location allows admins to stay on top of any arising issues and provide timely and, above all, relevant assistance to the customers.

Compliance with CRM standards

✓ Individual message threads for each customer

All messages created by an individual customer are arranged in a single thread. This way there is no need to look up previous messages in order to build a complete picture of the correspondence history.

✓ Additional customer information

Message history, notes, orders, purchased products and related follow up emails are available for quick reference and making appropriate support decisions on the spot.

✓ Logical information view

All customer related events are arranged in chronological order.

Additional features

✓ Contact topics

Create any number of inquiry topics, which will be available to customers when submitting a new message. This way you can optimize your workflow by group processing messages with similar topics or reassigning certain topics to different people.

✓ Admin notes

Keep individual customer notes visible to admin only. Use them to log calls, write down the solutions reached or promises made, monitor status changes, etc.

✓ All message types

This app allows receiving both plain text messages and messages with attached files.

✓ Automated message statuses

Each message changes its status automatically (unread, read, replied, deleted, etc.), allowing you to streamline your workflow.

✓ Additional Message Control

You can additionally control, individually or jointly, the quality of responses via supplementary ВСС email addresses specified in the settings.

✓ reCAPTCHA support

Our contact form contains the reCAPTCHA functionality to protect you from SPAM.

Smooth Design

Help Desk works smoothly in the Shopify admin area as an embedded app and meets all necessary platform design standards.

Follow Up Email integration

Help Desk is integrated with the Follow Up Email application, allowing you to track the follow up emails sent to each individual customer.

Why aheadWorks?

  • 15 years of developing solutions for eCommerce

  • 45 experts continuously pushing our service to a new level

  • ~ 250 000 times our apps have been installed by online merchants

30 Day Money Back Guarantee

14 days trial followed by 30 days money back guarantee. Try aheadWorks apps risk-free!

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$19.00 / month

Basic plan is limited to 1000 customers

14 days

Support & Sales

+1 (646) 480-0154 (US)
+44 (20) 8133-0154 (UK)
Get Support


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