Powerful new features, services and plugins for your Shopify store

All Apps / Customer Service / Help Desk

Help Desk

Help Desk

Developed by aheadWorks

Get
Price: $19.00 / month Free Trial: 14 days More info
  • Introduce a Shopify equivalent of a CRM system
  • Retain your customers through better communication
  • Spend less time on better quality customer support

Overview


Help Desk is a customer-oriented support system designed specifically to operate out of Shopify backend, as an integral part of the platform.

Messages from both contact form and direct emails are assembled in a single backend "inbox". Nothing is changed in the customer routine though - it is only the admin who gets a simplified workflow.

Further, all messages associated with a single customer are neatly arranged in a conversation layout. Individual notes, previous orders, and related follow up messages are also available for each customer.

Integral Solution


✓ One contact point for all direct emails and contact form messages


Having all of the customer communication assembled in a single location allows admins to stay on top of any arising issues and provide timely and, above all, relevant assistance to the customers.

Compliance with CRM standards


✓ Individual message threads for each customer


All messages created by an individual customer are arranged in a single thread. This way there is no need to look up previous messages in order to build a complete picture of the correspondence history.

✓ Additional customer information


Message history, notes, orders, purchased products and related follow up emails are available for quick reference and making appropriate support decisions on the spot.

✓ Logical information view


All customer related events are arranged in chronological order.

Additional features


✓ Contact topics


Create any number of inquiry topics, which will be available to customers when submitting a new message. This way you can optimize your workflow by group processing messages with similar topics or reassigning certain topics to different people.

✓ Admin notes


Keep individual customer notes visible to admin only. Use them to log calls, write down the solutions reached or promises made, monitor status changes, etc.

✓ All message types


This app allows receiving both plain text messages and messages with attached files.

✓ Automated message statuses


Each message changes its status automatically (unread, read, replied, deleted, etc.), allowing you to streamline your workflow.

✓ Additional Message Control


You can additionally control, individually or jointly, the quality of responses via supplementary ВСС email addresses specified in the settings.

✓ reCAPTCHA support


Our contact form contains the reCAPTCHA functionality to protect you from SPAM.

Smooth Design


Help Desk works smoothly in the Shopify admin area as an embedded app and meets all necessary platform design standards.

Follow Up Email integration


Help Desk is integrated with the Follow Up Email application, allowing you to track the follow up emails sent to each individual customer.

Why aheadWorks?



  • 15 years of developing solutions for eCommerce

  • 45 experts continuously pushing our service to a new level

  • ~ 250 000 times our apps have been installed by online merchants

30 Day Money Back Guarantee


14 days trial followed by 30 days money back guarantee. Try aheadWorks apps risk-free!

Help Desk reviews (1)

posted

A great easy to use app

Get
$19.00 / month

Basic plan is limited to 1000 customers

14 days

Support & Sales

aheadWorks
+1 (646) 480-0154 (US)
+44 (20) 8133-0154 (UK)
help@aheadworks.com
shopify.aheadworks.com
Get Support

Screenshots

  • Large
  • Thumb
  • Thumb
  • Thumb

Are you a developer? Become a Shopify partner or submit your app.