Help Scout
- Priser
-
Fra $25 pr. måned. Mulighed for gratis prøveperiode.
- Bedømmelse
- 4,5 (23)
- Udvikler
- Help Scout
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Happy customers, growing business.
Delight and retain your customers with Help Scout—the all-in-one customer support platform for growing companies. Simple-yet-powerful features allow you to handle incoming requests, give answers in an instant, and send messages beyond the inbox. You can learn the platform in less than an hour and become a power user in less than a day. You’ll be providing fast, personalized service in no time!
- Work as a team on your email, live chat, and social conversations, in one inbox
- Provide instant answers to FAQs with self-service options
- Leverage AI to help your team respond faster
- View detailed customer and order information alongside every conversation
- Process order refunds and cancellations directly in Help Scout
Indeholder tekst, der ikke er oversat
Lanceret
31. marts 2014
Sprog
Engelsk
Denne app er ikke oversat til Dansk
Kategorier
Fungerer sammen med
HubSpot, Mailchimp, Campaign Monitor, Zapier, Klaviyo, SlackPriser
Eksterne gebyrer kan blive faktureret af Help Scout separat i forhold til din Shopify-faktura. Få mere at vide
Standard
$25 om måneden
eller $240 om året, og spar 20 %
- 2 inboxes
- 1 Docs site
- In-app messaging
- Beacon help widget
- Custom reports
- API and 100+ integrations
15-dages gratis prøveperiode
Plus
$50 om måneden
eller $480 om året, og spar 20 %
- 5 inboxes
- 2 Docs sites w/ restricted access
- 25 light users
- Advanced permissions and tracking
- Teams
- AI assist
- AI summarize
15-dages gratis prøveperiode
Pro
$780 om året
- 25 inboxes
- 10 Docs sites w/ restricted access
- 50 light users
- Enterprise security
- HIPPA compliance
- Dedicated Account Manager
15-dages gratis prøveperiode
Standard
$25 om måneden
eller $240 om året, og spar 20 %
- 2 inboxes
- 1 Docs site
- In-app messaging
- Beacon help widget
- Custom reports
- API and 100+ integrations
15-dages gratis prøveperiode
Plus
$50 om måneden
eller $480 om året, og spar 20 %
- 5 inboxes
- 2 Docs sites w/ restricted access
- 25 light users
- Advanced permissions and tracking
- Teams
- AI assist
- AI summarize
15-dages gratis prøveperiode
Pro
$780 om året
- 25 inboxes
- 10 Docs sites w/ restricted access
- 50 light users
- Enterprise security
- HIPPA compliance
- Dedicated Account Manager
15-dages gratis prøveperiode
Indeholder tekst, der ikke er oversat
Alle gebyrer faktureres i USD. Tilbagevendende og brugsbaserede gebyrer faktureres hver 30. dag. Se alle prismuligheder
Anmeldelser (23)
Smooth integration that doesn't get in the way. That means 5 stars.
We love HelpScout and now our client's order history is on the same page as their support page! Without our client needing to inform us of the order number, for example, Helpscout immediately informs us of the order with the ability to reimburse clients WITHOUT moving to a different tab or page.
Love the ease of the new integration features! Would love to see the phrase "Cancel Order" instead of just "Cancel" on the right hand side bar. It get's me every time that I'm canceling out of what I'm doing, not finalizing the order cancellation.
Been using Helpscout for almost a decade and it's been awesome. I love its simplicity and how it keeps the communication to our customers just as normal email (no weird ticket numbers and extra stuff tacked on in the header). Also super nice to have Shopify orders directly linked and embedded in the Helpscout conversations. Highly recommend!
Help Scout has been a really great service and the team has been extremely response to feedback! My only current feedback is with our new authorization features with Shopify. Having the Shopify order accessible directly through Help Scout is great except we aren't able to leave comments/notes in the Shopify order via that side bar. It would be extremely beneficial to have the ability to quickly leave comments/notes on the order as that is how our customer service team maintains a communication history for each customer/order!
Helpscout is a great platform, but their integration with Shopify has a ways to go.
The functionality missing specifically with Shopify is
1) showing customer and order TAGS in the side bar integration area
2) the ability to link to products you sell in your responses.
Both of these are pretty simple and table stakes with other platforms, Re Amaze/Gorgias.
Other functionality we know they are working on is integrating their AI tool, which is currently not integrated, but coming soon.
We are waiting until a few more of these items are live before we migrate.
Support
Help Scout kan besvare dine spørgsmål vedrørende Help Scout.
Udvikler
Ressourcer
Denne udvikler tilbyder ikke direkte support på Dansk.
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