Help Scout

Help Scout

Hinnoittelu
Ilmainen sopimus saatavilla. Ilmainen kokeilu saatavilla.
Tähtiarvio
4,5 (23)
Kehittäjä
Help Scout

Happy customers, growing business.

Delight and retain your customers with Help Scout—the all-in-one customer support platform for growing companies. Simple-yet-powerful features allow you to handle incoming requests, give answers in an instant, and send messages beyond the inbox. You can learn the platform in less than an hour and become a power user in less than a day. You’ll be providing fast, personalized service in no time!

Delight and retain your customers with Help Scout—the all-in-one customer support platform for growing companies. Simple-yet-powerful features allow you to handle incoming requests, give answers in an instant, and send messages beyond the inbox. You can learn the platform in less than an hour and become a power user in less than a day. You’ll be providing fast, personalized service in no time! enemmän
  • Work as a team on your email, live chat, and social conversations, in one inbox
  • Provide instant answers to FAQs with self-service options
  • Leverage AI to help your team respond faster
  • View detailed customer and order information alongside every conversation
  • Edit, duplicate, cancel and refund orders directly in Help Scout

Kielet

Englanti

Tätä sovellusta ei ole käännetty kielelle Suomi

Toimii seuraavan kanssa:

  • HubSpot
  • Mailchimp
  • Campaign Monitor
  • Zapier
  • Klaviyo
  • Slack

Hinnoittelu

Help Scout saattaa laskuttaa ulkoiset maksut erikseen. Lue lisää

Free

Ilmainen

  • Unlimited users
  • Up to 50 contacts/mo
  • Unlimited AI access
  • Inbox: all channels
  • 1 Docs site
  • Help widget
  • In-app messages
  • Paid upfront annually

Standard

$50 /kuukausi

  • For 100 contacts/mo
  • 2 inboxes
  • 1 Docs site
  • In-app messaging
  • Beacon help widget
  • CSAT ratings
  • API and 100+ integrations
  • Paid upfront annually

15 päivän maksuton kokeilu

Plus

$75 /kuukausi

  • For 100 contacts/mo
  • 5 inboxes
  • 3 Docs sites, restricted access
  • Advanced permissions w/ tracking
  • Teams
  • Custom views
  • Paid upfront annually

15 päivän maksuton kokeilu

Kaikki maksut laskutetaan valuutassa USD. Toistuvat ja käyttöperusteiset maksut laskutetaan 30 päivän välein. Näytä kaikki hinnoitteluvaihtoehdot

Arvostelut (23)

Kokonaisarvio
4,5
Lukumäärä luokitustasoa kohden
  • 87 % arvioista on 5 tähteä
  • 0 % arvioista on 4 tähteä
  • 4 % arvioista on 3 tähteä
  • 9 % arvioista on 2 tähteä
  • 0 % arvioista on 1 tähteä
Muokattu 10. maaliskuu 2018

I don't often write reviews but was surprised to see that Help Scout didn't have any on Shopify, so I'm going to "pay it forward" a bit. If you're looking for an alternative to ZenDesk, seriously consider this product. I did trials of both ZenDesk and Help Scout and decided to go with Help Scout. It was competitively priced, integrated well with Shopify and by the looks of it, they are actively investing in the platform, so looking forward to new features as they are launched - most notably, Beacon 2.0, which will integrate Help Scout Docs and Chat. That will help us provide a richer 'real time' customer support experience (and not require us to be in front of the computer 24x7!).

Rughook
Yhdysvallat
Noin 6 vuotta sovelluksen käyttöä
25. tammikuu 2024

The new Shopify integration has been a game-changer for us! We now have in-app views of customer orders, which includes a list of products, fulfillment info, and tracking links. It eliminates the need to head to Shopify, & saves us a lot of time!

Kitty Poo Club
Yhdysvallat
Melkein 6 vuotta sovelluksen käyttöä
8. helmikuu 2024

Help Scout has been a really great service and the team has been extremely response to feedback! My only current feedback is with our new authorization features with Shopify. Having the Shopify order accessible directly through Help Scout is great except we aren't able to leave comments/notes in the Shopify order via that side bar. It would be extremely beneficial to have the ability to quickly leave comments/notes on the order as that is how our customer service team maintains a communication history for each customer/order!

J skis
Yhdysvallat
Yli 5 vuotta sovelluksen käyttöä
6. maaliskuu 2024

Friendly user

Del Mar Laboratories
Yhdysvallat
Yli 4 vuotta sovelluksen käyttöä
15. maaliskuu 2024

Not compatible with Shopify checkout extensibility

RevitaLash Cosmetics
Yhdysvallat
Yli 3 vuotta sovelluksen käyttöä

Tuki

Sovelluksen tuen tarjoaa Help Scout.

Resurssit

Tämä kehittäjä ei tarjoa suoraa tukea kielellä Suomi.

Kehittäjä

Help Scout

131 Tremont Street, 3rd Floor, Boston, MA, 02111, US

Lanseerattu

31. maaliskuu 2014

Lisää tämänkaltaisia sovelluksia

4,6 / 5 tähteä 1928 arvostelua yhteensä Ilmainen sopimus saatavilla
Offer great service with AI chat bots, live chat, and helpdesk
4,2 / 5 tähteä 712 arvostelua yhteensä Ilmainen kokeilu saatavilla
Instantly resolve support inquiries and grow your business.
4,9 / 5 tähteä 801 arvostelua yhteensä Ilmainen sopimus saatavilla
Empower support with AI helpdesk, help center, Email inbox