Help Scout
- Tarification
-
À partir de $25 /mois. Essai gratuit disponible.
- Note
- 4,5 (23)
- Développeur
- Help Scout
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Happy customers, growing business.
Delight and retain your customers with Help Scout—the all-in-one customer support platform for growing companies. Simple-yet-powerful features allow you to handle incoming requests, give answers in an instant, and send messages beyond the inbox. You can learn the platform in less than an hour and become a power user in less than a day. You’ll be providing fast, personalized service in no time!
- Work as a team on your email, live chat, and social conversations, in one inbox
- Provide instant answers to FAQs with self-service options
- Leverage AI to help your team respond faster
- View detailed customer and order information alongside every conversation
- Process order refunds and cancellations directly in Help Scout
Contient du texte non traduit
Lancement
31 mars 2014
Langues
anglais
Cette application n’est pas traduite en français
Catégories
Fonctionne avec
HubSpot, Mailchimp, Campaign Monitor, Zapier, Klaviyo, SlackTarification
Les frais externes peuvent être facturés par Help Scout séparément de votre facture Shopify. En savoir plus
Standard
$25 / mois
ou $240/an et économisez 20 %
- 2 inboxes
- 1 Docs site
- In-app messaging
- Beacon help widget
- Custom reports
- API and 100+ integrations
Essai gratuit de 15 jours
Plus
$50 / mois
ou $480/an et économisez 20 %
- 5 inboxes
- 2 Docs sites w/ restricted access
- 25 light users
- Advanced permissions and tracking
- Teams
- AI assist
- AI summarize
Essai gratuit de 15 jours
Pro
$780 / an
- 25 inboxes
- 10 Docs sites w/ restricted access
- 50 light users
- Enterprise security
- HIPPA compliance
- Dedicated Account Manager
Essai gratuit de 15 jours
Standard
$25 / mois
ou $240/an et économisez 20 %
- 2 inboxes
- 1 Docs site
- In-app messaging
- Beacon help widget
- Custom reports
- API and 100+ integrations
Essai gratuit de 15 jours
Plus
$50 / mois
ou $480/an et économisez 20 %
- 5 inboxes
- 2 Docs sites w/ restricted access
- 25 light users
- Advanced permissions and tracking
- Teams
- AI assist
- AI summarize
Essai gratuit de 15 jours
Pro
$780 / an
- 25 inboxes
- 10 Docs sites w/ restricted access
- 50 light users
- Enterprise security
- HIPPA compliance
- Dedicated Account Manager
Essai gratuit de 15 jours
Contient du texte non traduit
Tous les frais sont facturés en USD. Les frais récurrents et basés sur l’utilisation sont facturés tous les 30 jours. Voir toutes les options de tarification
Avis (23)
Smooth integration that doesn't get in the way. That means 5 stars.
We love HelpScout and now our client's order history is on the same page as their support page! Without our client needing to inform us of the order number, for example, Helpscout immediately informs us of the order with the ability to reimburse clients WITHOUT moving to a different tab or page.
Love the ease of the new integration features! Would love to see the phrase "Cancel Order" instead of just "Cancel" on the right hand side bar. It get's me every time that I'm canceling out of what I'm doing, not finalizing the order cancellation.
Help Scout has been a really great service and the team has been extremely response to feedback! My only current feedback is with our new authorization features with Shopify. Having the Shopify order accessible directly through Help Scout is great except we aren't able to leave comments/notes in the Shopify order via that side bar. It would be extremely beneficial to have the ability to quickly leave comments/notes on the order as that is how our customer service team maintains a communication history for each customer/order!
Been using Helpscout for almost a decade and it's been awesome. I love its simplicity and how it keeps the communication to our customers just as normal email (no weird ticket numbers and extra stuff tacked on in the header). Also super nice to have Shopify orders directly linked and embedded in the Helpscout conversations. Highly recommend!
Helpscout is a great platform, but their integration with Shopify has a ways to go.
The functionality missing specifically with Shopify is
1) showing customer and order TAGS in the side bar integration area
2) the ability to link to products you sell in your responses.
Both of these are pretty simple and table stakes with other platforms, Re Amaze/Gorgias.
Other functionality we know they are working on is integrating their AI tool, which is currently not integrated, but coming soon.
We are waiting until a few more of these items are live before we migrate.
Assistance
Help Scout peut répondre à toutes vos questions concernant Help Scout.
Développeur
Ressources
Ce développeur n’offre pas d’assistance directe en Français.
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