Help Scout

Help Scout

A partire da $25/mese. Prova gratuita disponibile.
Valutazione (4,5)
Recensioni
Sviluppatore

Informazioni sull’app

Lanciata

31 marzo 2014

Lingue

Inglese

Questa app non è disponibile in Italiano

Funziona con

HubSpot, Mailchimp, Campaign Monitor, Zapier, Klaviyo, Slack

Happy customers, growing business.

Delight and retain your customers with Help Scout—the all-in-one customer support platform for growing companies. Simple-yet-powerful features allow you to handle incoming requests, give answers in an instant, and send messages beyond the inbox. You can learn the platform in less than an hour and become a power user in less than a day. You’ll be providing fast, personalized service in no time!

Delight and retain your customers with Help Scout—the all-in-one customer support platform for growing companies. Simple-yet-powerful features allow you to handle incoming requests, give answers in an instant, and send messages beyond the inbox. You can learn the platform in less than an hour and become a power user in less than a day. You’ll be providing fast, personalized service in no time! altro
  • Work as a team on your email, live chat, and social conversations, in one inbox
  • Provide instant answers to FAQs with self-service options
  • Leverage AI to help your team respond faster
  • View detailed customer and order information alongside every conversation
  • Process order refunds and cancellations directly in Help Scout

Prezzi

Puoi ricevere addebiti esterni da Help Scout separatamente rispetto alla fattura Shopify. Maggiori informazioni

Standard

$25 /mese

o a $240/anno con un risparmio del 20%

  • 2 inboxes
  • 1 Docs site
  • In-app messaging
  • Beacon help widget
  • Custom reports
  • API and 100+ integrations

Prova gratuita di 15 giorni

Plus

$50 /mese

o a $480/anno con un risparmio del 20%

  • 5 inboxes
  • 2 Docs sites w/ restricted access
  • 25 light users
  • Advanced permissions and tracking
  • Teams
  • AI assist
  • AI summarize

Prova gratuita di 15 giorni

Pro

$780 /anno

  • 25 inboxes
  • 10 Docs sites w/ restricted access
  • 50 light users
  • Enterprise security
  • HIPPA compliance
  • Dedicated Account Manager

Prova gratuita di 15 giorni

Standard

$25 /mese

o a $240/anno con un risparmio del 20%

  • 2 inboxes
  • 1 Docs site
  • In-app messaging
  • Beacon help widget
  • Custom reports
  • API and 100+ integrations

Prova gratuita di 15 giorni

Plus

$50 /mese

o a $480/anno con un risparmio del 20%

  • 5 inboxes
  • 2 Docs sites w/ restricted access
  • 25 light users
  • Advanced permissions and tracking
  • Teams
  • AI assist
  • AI summarize

Prova gratuita di 15 giorni

Pro

$780 /anno

  • 25 inboxes
  • 10 Docs sites w/ restricted access
  • 50 light users
  • Enterprise security
  • HIPPA compliance
  • Dedicated Account Manager

Prova gratuita di 15 giorni

Tutte le spese sono fatturate in USD. Per gli addebiti ricorrenti e le spese basate sull’utilizzo ricevi una fattura ogni 30 giorni. Vedi tutte le opzioni di prezzo

23 recensioni

Valutazione complessiva
4,5
Numero di recensioni per livello
  • Il 87% delle recensioni ha 5 stelle
  • Il 0% delle recensioni ha 4 stelle
  • Il 4% delle recensioni ha 3 stelle
  • Il 9% delle recensioni ha 2 stelle
  • Il 0% delle recensioni ha 1 stelle
5 marzo 2024

Smooth integration that doesn't get in the way. That means 5 stars.

We love HelpScout and now our client's order history is on the same page as their support page! Without our client needing to inform us of the order number, for example, Helpscout immediately informs us of the order with the ability to reimburse clients WITHOUT moving to a different tab or page.

Família de Trigo
Brasile
Oltre 2 anni di utilizzo dell’app
17 febbraio 2024

Love the ease of the new integration features! Would love to see the phrase "Cancel Order" instead of just "Cancel" on the right hand side bar. It get's me every time that I'm canceling out of what I'm doing, not finalizing the order cancellation.

We Are Amma
Stati Uniti
Circa 3 anni di utilizzo dell’app
8 febbraio 2024

Help Scout has been a really great service and the team has been extremely response to feedback! My only current feedback is with our new authorization features with Shopify. Having the Shopify order accessible directly through Help Scout is great except we aren't able to leave comments/notes in the Shopify order via that side bar. It would be extremely beneficial to have the ability to quickly leave comments/notes on the order as that is how our customer service team maintains a communication history for each customer/order!

J skis
Stati Uniti
Oltre 5 anni di utilizzo dell’app
29 febbraio 2024

Been using Helpscout for almost a decade and it's been awesome. I love its simplicity and how it keeps the communication to our customers just as normal email (no weird ticket numbers and extra stuff tacked on in the header). Also super nice to have Shopify orders directly linked and embedded in the Helpscout conversations. Highly recommend!

Ugmonk
Stati Uniti
6 mesi di utilizzo dell’app
7 marzo 2024

Helpscout is a great platform, but their integration with Shopify has a ways to go.

The functionality missing specifically with Shopify is

1) showing customer and order TAGS in the side bar integration area

2) the ability to link to products you sell in your responses.

Both of these are pretty simple and table stakes with other platforms, Re Amaze/Gorgias.

Other functionality we know they are working on is integrating their AI tool, which is currently not integrated, but coming soon.

We are waiting until a few more of these items are live before we migrate.

Beauty Heroes®
Stati Uniti
Oltre 2 anni di utilizzo dell’app

Informazioni sull’app

Lanciata

31 marzo 2014

Lingue

Inglese

Questa app non è disponibile in Italiano

Funziona con

HubSpot, Mailchimp, Campaign Monitor, Zapier, Klaviyo, Slack

Sviluppata da Help Scout

Informazioni su Help Scout

Valutazione media: 4,5

Crea app per lo Shopify App Store da 10 anni

131 Tremont Street, 3rd Floor, Boston, MA, 02111, US

Assistenza

Invia un messaggio

1 (855) 435-7726

help@helpscout.com

Questo sviluppatore non offre assistenza diretta in Italiano.

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