
Help Scout
- Prezzi
-
Piano gratuito disponibile. Prova gratuita disponibile.
- Valutazione
- 4,5 (23)
- Sviluppatore
- Help Scout
Galleria immagini in evidenza

Happy customers, growing business.
Delight and retain your customers with Help Scout—the all-in-one customer support platform for growing companies. Simple-yet-powerful features allow you to handle incoming requests, give answers in an instant, and send messages beyond the inbox. You can learn the platform in less than an hour and become a power user in less than a day. You’ll be providing fast, personalized service in no time!
- Work as a team on your email, live chat, and social conversations, in one inbox
- Provide instant answers to FAQs with self-service options
- Leverage AI to help your team respond faster
- View detailed customer and order information alongside every conversation
- Edit, duplicate, cancel and refund orders directly in Help Scout
Lingue
Inglese
Questa app non è disponibile in Italiano
Funziona con
- HubSpot
- Mailchimp
- Campaign Monitor
- Zapier
- Klaviyo
- Slack
Categorie
Automazione dei flussi di lavoro
- Risposta automatica
- Modelli di risposta
- Risposte basate sull'IA
- Riepiloghi basati sull’IA
- Biglietti
- Casella di posta unificata
- Assegnazione automatica
- Trigger basati su regole
- Aggiunta di tag
- Rilevamento dello spam
- Monitoraggio degli ordini
- Notifiche personalizzate
- Sondaggi di feedback
- Multistore
- Analisi
- Report
Prezzi
Puoi ricevere addebiti esterni da Help Scout separatamente rispetto alla fattura Shopify. Maggiori informazioni
Free
Gratis
- Unlimited users
- Up to 50 contacts/mo
- Unlimited AI access
- Inbox: all channels
- 1 Docs site
- Help widget
- In-app messages
- Paid upfront annually
Standard
$50 /mese
- For 100 contacts/mo
- 2 inboxes
- 1 Docs site
- In-app messaging
- Beacon help widget
- CSAT ratings
- API and 100+ integrations
- Paid upfront annually
Prova gratuita di 15 giorni
Plus
$75 /mese
- For 100 contacts/mo
- 5 inboxes
- 3 Docs sites, restricted access
- Advanced permissions w/ tracking
- Teams
- Custom views
- Paid upfront annually
Prova gratuita di 15 giorni
Tutte le spese sono fatturate in USD. Per gli addebiti ricorrenti e le spese basate sull’utilizzo ricevi una fattura ogni 30 giorni. Vedi tutte le opzioni di prezzo
Recensioni (23)
I don't often write reviews but was surprised to see that Help Scout didn't have any on Shopify, so I'm going to "pay it forward" a bit. If you're looking for an alternative to ZenDesk, seriously consider this product. I did trials of both ZenDesk and Help Scout and decided to go with Help Scout. It was competitively priced, integrated well with Shopify and by the looks of it, they are actively investing in the platform, so looking forward to new features as they are launched - most notably, Beacon 2.0, which will integrate Help Scout Docs and Chat. That will help us provide a richer 'real time' customer support experience (and not require us to be in front of the computer 24x7!).
The new Shopify integration has been a game-changer for us! We now have in-app views of customer orders, which includes a list of products, fulfillment info, and tracking links. It eliminates the need to head to Shopify, & saves us a lot of time!
Help Scout has been a really great service and the team has been extremely response to feedback! My only current feedback is with our new authorization features with Shopify. Having the Shopify order accessible directly through Help Scout is great except we aren't able to leave comments/notes in the Shopify order via that side bar. It would be extremely beneficial to have the ability to quickly leave comments/notes on the order as that is how our customer service team maintains a communication history for each customer/order!
Friendly user
Not compatible with Shopify checkout extensibility
Assistenza
Assistenza app fornita da Help Scout.
Risorse
Questo sviluppatore non offre assistenza diretta in Italiano.
Sviluppatore
Lanciata
31 marzo 2014
In primo piano
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