Help Scout

Help Scout

Priser
Gratis abonnement tilgjengelig. Gratis prøveperiode tilgjengelig.
Vurdering
4,5 (23)
Utvikler
Help Scout

Happy customers, growing business.

Delight and retain your customers with Help Scout—the all-in-one customer support platform for growing companies. Simple-yet-powerful features allow you to handle incoming requests, give answers in an instant, and send messages beyond the inbox. You can learn the platform in less than an hour and become a power user in less than a day. You’ll be providing fast, personalized service in no time!

Delight and retain your customers with Help Scout—the all-in-one customer support platform for ... mer
  • Work as a team on your email, live chat, and social conversations, in one inbox
  • Provide instant answers to FAQs with self-service options
  • Leverage AI to help your team respond faster
  • View detailed customer and order information alongside every conversation
  • Edit, duplicate, cancel and refund orders directly in Help Scout

Språk

Engelsk

Denne appen er ikke oversatt til Norsk (bokmål)

Fungerer med

  • HubSpot
  • Mailchimp
  • Campaign Monitor
  • Zapier
  • Klaviyo
  • Slack

Priser

Eksterne kostnader kan faktureres av Help Scout separat fra Shopify-fakturaen. Finn ut mer

Free

Gratis

  • Unlimited users
  • Up to 50 contacts/mo
  • Unlimited AI access
  • Inbox: all channels
  • 1 Docs site
  • Help widget
  • In-app messages
  • Paid upfront annually

Standard

$50 / måned

  • For 100 contacts/mo
  • 2 inboxes
  • 1 Docs site
  • In-app messaging
  • Beacon help widget
  • CSAT ratings
  • API and 100+ integrations
  • Paid upfront annually

15-dagers gratis prøveperiode

Plus

$75 / måned

  • For 100 contacts/mo
  • 5 inboxes
  • 3 Docs sites, restricted access
  • Advanced permissions w/ tracking
  • Teams
  • Custom views
  • Paid upfront annually

15-dagers gratis prøveperiode

Alle kostnader faktureres i USD. Gjentagende og bruksbaserte kostnader faktureres hver 30. dag. Se alle prisalternativer

Omtaler (23)

Samlet vurdering
4,5
Antall per vurderingsnivå
  • 87 % av vurderingene er 5 stjerner
  • 0 % av vurderingene er 4 stjerner
  • 4 % av vurderingene er 3 stjerner
  • 9 % av vurderingene er 2 stjerner
  • 0 % av vurderingene er 1 stjerner
17. februar 2024

Love the ease of the new integration features! Would love to see the phrase "Cancel Order" instead of just "Cancel" on the right hand side bar. It get's me every time that I'm canceling out of what I'm doing, not finalizing the order cancellation.

We Are Amma
USA
Rundt 3 år bruker appen
5. mars 2024

Smooth integration that doesn't get in the way. That means 5 stars.

We love HelpScout and now our client's order history is on the same page as their support page! Without our client needing to inform us of the order number, for example, Helpscout immediately informs us of the order with the ability to reimburse clients WITHOUT moving to a different tab or page.

Família de Trigo
Brasil
Over 2 år bruker appen
29. februar 2024

Been using Helpscout for almost a decade and it's been awesome. I love its simplicity and how it keeps the communication to our customers just as normal email (no weird ticket numbers and extra stuff tacked on in the header). Also super nice to have Shopify orders directly linked and embedded in the Helpscout conversations. Highly recommend!

Ugmonk
USA
6 måneder bruker appen
15. mars 2024

Not compatible with Shopify checkout extensibility

RevitaLash Cosmetics
USA
Over 3 år bruker appen
7. mars 2024

Helpscout is a great platform, but their integration with Shopify has a ways to go.

The functionality missing specifically with Shopify is

1) showing customer and order TAGS in the side bar integration area

2) the ability to link to products you sell in your responses.

Both of these are pretty simple and table stakes with other platforms, Re Amaze/Gorgias.

Other functionality we know they are ...

Beauty Heroes®
USA
Over 2 år bruker appen

Brukerstøtte

Appstøtte levert av Help Scout.

Ressurser

Denne utvikleren tilbyr ikke direkte støtte på Norsk (bokmål).

Utvikler

Help Scout

131 Tremont Street, 3rd Floor, Boston, MA, 02111, US

Lansert

31. mars 2014

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