Help Scout

Help Scout

Priser
Fra $25/måned. Gratis prøveperiode tilgjengelig.
Vurdering
4,5 (23)
Utvikler
Help Scout

Happy customers, growing business.

Delight and retain your customers with Help Scout—the all-in-one customer support platform for growing companies. Simple-yet-powerful features allow you to handle incoming requests, give answers in an instant, and send messages beyond the inbox. You can learn the platform in less than an hour and become a power user in less than a day. You’ll be providing fast, personalized service in no time!

Delight and retain your customers with Help Scout—the all-in-one customer support platform for growing companies. Simple-yet-powerful features allow you to handle incoming requests, give answers in an instant, and send messages beyond the inbox. You can learn the platform in less than an hour and become a power user in less than a day. You’ll be providing fast, personalized service in no time! mer
  • Work as a team on your email, live chat, and social conversations, in one inbox
  • Provide instant answers to FAQs with self-service options
  • Leverage AI to help your team respond faster
  • View detailed customer and order information alongside every conversation
  • Process order refunds and cancellations directly in Help Scout

Språk

Engelsk

Denne appen er ikke oversatt til Norsk (bokmål)

Fungerer med

HubSpot, Mailchimp, Campaign Monitor, Zapier, Klaviyo, Slack

Kategorier

Kanaler

E-postadresse, Live chat, Chatrobot, Sosiale medier, Selvbetjent, Hjelpesenter, Vanlige spørsmål

Arbeidsflytautomatisering

Svar automatisk, Svarmaler, Svar fra kunstig intelligens, Sammendrag fra kunstig intelligens, Billettutstedelse, Enhetlig innboks, Tilordne automatisk, Regelbaserte utløsere, Tagging, Oppdagelse av søppelpost, Sporing av bestilling, Kundevarsler, Spørreundersøkelser for tilbakemeldinger, Multibutikk, Analyse, Rapporter

Priser

Eksterne kostnader kan faktureres av Help Scout separat fra Shopify-fakturaen. Finn ut mer

Standard

$25 / måned

eller $240/år og spar 20 %

  • 2 inboxes
  • 1 Docs site
  • In-app messaging
  • Beacon help widget
  • Custom reports
  • API and 100+ integrations

15-dagers gratis prøveperiode

Plus

$50 / måned

eller $480/år og spar 20 %

  • 5 inboxes
  • 2 Docs sites w/ restricted access
  • 25 light users
  • Advanced permissions and tracking
  • Teams
  • AI assist
  • AI summarize

15-dagers gratis prøveperiode

Pro

$780 / år

  • 25 inboxes
  • 10 Docs sites w/ restricted access
  • 50 light users
  • Enterprise security
  • HIPPA compliance
  • Dedicated Account Manager

15-dagers gratis prøveperiode

Alle kostnader faktureres i USD. Gjentagende og bruksbaserte kostnader faktureres hver 30. dag. Se alle prisalternativer

Omtaler (23)

Samlet vurdering
4,5
Antall per vurderingsnivå
  • 87 % av vurderingene er 5 stjerner
  • 0 % av vurderingene er 4 stjerner
  • 4 % av vurderingene er 3 stjerner
  • 9 % av vurderingene er 2 stjerner
  • 0 % av vurderingene er 1 stjerner
5. mars 2024

Smooth integration that doesn't get in the way. That means 5 stars.

We love HelpScout and now our client's order history is on the same page as their support page! Without our client needing to inform us of the order number, for example, Helpscout immediately informs us of the order with the ability to reimburse clients WITHOUT moving to a different tab or page.

Família de Trigo
Brasil
Over 2 år bruker appen
8. februar 2024

Help Scout has been a really great service and the team has been extremely response to feedback! My only current feedback is with our new authorization features with Shopify. Having the Shopify order accessible directly through Help Scout is great except we aren't able to leave comments/notes in the Shopify order via that side bar. It would be extremely beneficial to have the ability to quickly leave comments/notes on the order as that is how our customer service team maintains a communication history for each customer/order!

J skis
USA
Over 5 år bruker appen
17. februar 2024

Love the ease of the new integration features! Would love to see the phrase "Cancel Order" instead of just "Cancel" on the right hand side bar. It get's me every time that I'm canceling out of what I'm doing, not finalizing the order cancellation.

We Are Amma
USA
Rundt 3 år bruker appen
25. januar 2024

The new Shopify integration has been a game-changer for us! We now have in-app views of customer orders, which includes a list of products, fulfillment info, and tracking links. It eliminates the need to head to Shopify, & saves us a lot of time!

Kitty Poo Club
USA
Nesten 6 år bruker appen
29. februar 2024

Been using Helpscout for almost a decade and it's been awesome. I love its simplicity and how it keeps the communication to our customers just as normal email (no weird ticket numbers and extra stuff tacked on in the header). Also super nice to have Shopify orders directly linked and embedded in the Helpscout conversations. Highly recommend!

Ugmonk
USA
6 måneder bruker appen

Brukerstøtte

Help Scout kan besvare eventuelle spørsmål du har om Help Scout.

Utvikler

Help Scout

131 Tremont Street, 3rd Floor, Boston, MA, 02111, US

Ressurser

Denne utvikleren tilbyr ikke direkte støtte på Norsk (bokmål).

Lansert

31. mars 2014

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