Help Scout

Help Scout

Preços
A partir de $25/mês. Avaliação gratuita disponível.
Destaques
Popular junto de empresas nos Estados Unidos da América
Classificação
4,5 (23)
Programador
Help Scout

Happy customers, growing business.

Delight and retain your customers with Help Scout—the all-in-one customer support platform for growing companies. Simple-yet-powerful features allow you to handle incoming requests, give answers in an instant, and send messages beyond the inbox. You can learn the platform in less than an hour and become a power user in less than a day. You’ll be providing fast, personalized service in no time!

Delight and retain your customers with Help Scout—the all-in-one customer support platform for growing companies. Simple-yet-powerful features allow you to handle incoming requests, give answers in an instant, and send messages beyond the inbox. You can learn the platform in less than an hour and become a power user in less than a day. You’ll be providing fast, personalized service in no time! mais
  • Work as a team on your email, live chat, and social conversations, in one inbox
  • Provide instant answers to FAQs with self-service options
  • Leverage AI to help your team respond faster
  • View detailed customer and order information alongside every conversation
  • Edit, duplicate, cancel and refund orders directly in Help Scout
Destaques
Popular junto de empresas nos Estados Unidos da América

Idiomas

inglês

Esta aplicação não está traduzida em português (Portugal)

Funciona com

HubSpot, Mailchimp, Campaign Monitor, Zapier, Klaviyo, Slack

Preços

As taxas externas poderão ser faturadas por Help Scout, em separado da sua fatura da Shopify. Saber mais

Standard

$25 / mês

ou $240/ano e poupe 20%

  • 2 inboxes
  • 1 Docs site
  • In-app messaging
  • Beacon help widget
  • Custom reports
  • API and 100+ integrations

Avaliação gratuita de 15 dias

Plus

$50 / mês

ou $480/ano e poupe 20%

  • 5 inboxes
  • 2 Docs sites w/ restricted access
  • 25 light users
  • Advanced permissions and tracking
  • Teams
  • AI assist
  • AI summarize

Avaliação gratuita de 15 dias

Pro

$780 / ano

  • 25 inboxes
  • 10 Docs sites w/ restricted access
  • 50 light users
  • Enterprise security
  • HIPPA compliance
  • Dedicated Account Manager

Avaliação gratuita de 15 dias

Todas as taxas são faturadas em USD. As taxas recorrentes e com base na utilização são faturadas a cada 30 dias. Ver todas as opções de preços

Avaliações (23)

Avaliação geral
4,5
Pontuação por nível de classificação
  • 87% das classificações são de 5 estrelas
  • 0% das classificações são de 4 estrelas
  • 4% das classificações são de 3 estrelas
  • 9% das classificações são de 2 estrelas
  • 0% das classificações são de 1 estrelas
8 de fevereiro de 2024

Help Scout has been a really great service and the team has been extremely response to feedback! My only current feedback is with our new authorization features with Shopify. Having the Shopify order accessible directly through Help Scout is great except we aren't able to leave comments/notes in the Shopify order via that side bar. It would be extremely beneficial to have the ability to quickly leave comments/notes on the order as that is how our customer service team maintains a communication history for each customer/order!

J skis
Estados Unidos
Over 5 years usando a aplicação
17 de fevereiro de 2024

Love the ease of the new integration features! Would love to see the phrase "Cancel Order" instead of just "Cancel" on the right hand side bar. It get's me every time that I'm canceling out of what I'm doing, not finalizing the order cancellation.

We Are Amma
Estados Unidos
About 3 years usando a aplicação
5 de março de 2024

Smooth integration that doesn't get in the way. That means 5 stars.

We love HelpScout and now our client's order history is on the same page as their support page! Without our client needing to inform us of the order number, for example, Helpscout immediately informs us of the order with the ability to reimburse clients WITHOUT moving to a different tab or page.

Família de Trigo
Brasil
Over 2 years usando a aplicação
25 de janeiro de 2024

The new Shopify integration has been a game-changer for us! We now have in-app views of customer orders, which includes a list of products, fulfillment info, and tracking links. It eliminates the need to head to Shopify, & saves us a lot of time!

Kitty Poo Club
Estados Unidos
Almost 6 years usando a aplicação
29 de fevereiro de 2024

Been using Helpscout for almost a decade and it's been awesome. I love its simplicity and how it keeps the communication to our customers just as normal email (no weird ticket numbers and extra stuff tacked on in the header). Also super nice to have Shopify orders directly linked and embedded in the Helpscout conversations. Highly recommend!

Ugmonk
Estados Unidos
6 months usando a aplicação

Assistência

Help Scout pode responder a qualquer pergunta que tenha sobre Help Scout.

Programador

Help Scout

131 Tremont Street, 3rd Floor, Boston, MA, 02111, US

Recursos

Este programador não oferece assistência direta em Português (portugal).

Lançada

31 de março de 2014