Help Scout
配图图库
关于此应用
推出日期
2014年3月31日
语言
英语
这款应用未翻译成简体中文
类别
支持工单管理适配以下产品:
HubSpot, Mailchimp, Campaign Monitor, Zapier, Klaviyo, Slack快乐的客户,不断发展的业务。
用Help Scout——适合发展中公司的全功能客户支持平台,让您的客户感到满意并保留他们。简单而强大的功能让您能够处理进来的请求,立即给出答案,并发送超出收件箱的消息。您可以在不到一个小时内学习该平台,并在不到一天内成为高级用户。您将立即提供快速,个性化的服务!
- 在一个收件箱中,作为一个团队处理您的电子邮件,实时聊天和社交对话
- 通过自助服务选项立即回答常见问题
- 利用AI帮助您的团队更快地回应
- 查看每次对话旁边的详细客户和订单信息
- 直接在Help Scout中处理订单退款和取消
包含自动翻译的文本
定价
外部费用可能由 Help Scout 收取,不会计入您的 Shopify 发票。 详细了解
标准
$25 /月
或 $240/年(可节省 20%)
- 2个收件箱
- 1个文档站点
- 应用内消息
- Beacon帮助小部件
- 自定义报告
- API和100+集成
15 天免费试用
Plus
$50 /月
或 $480/年(可节省 20%)
- 5个收件箱
- 2个带有受限访问的文档站点
- 25个轻用户
- 高级权限和跟踪
- 团队
- AI协助
- AI总结
15 天免费试用
Pro
$780 /年
- 25个收件箱
- 10个带有受限访问的文档站点
- 50个轻用户
- 企业级安全
- HIPPA合规
- 专属账户经理
15 天免费试用
标准
$25 /月
或 $240/年(可节省 20%)
- 2个收件箱
- 1个文档站点
- 应用内消息
- Beacon帮助小部件
- 自定义报告
- API和100+集成
15 天免费试用
Plus
$50 /月
或 $480/年(可节省 20%)
- 5个收件箱
- 2个带有受限访问的文档站点
- 25个轻用户
- 高级权限和跟踪
- 团队
- AI协助
- AI总结
15 天免费试用
Pro
$780 /年
- 25个收件箱
- 10个带有受限访问的文档站点
- 50个轻用户
- 企业级安全
- HIPPA合规
- 专属账户经理
15 天免费试用
23 条评论
Smooth integration that doesn't get in the way. That means 5 stars.
We love HelpScout and now our client's order history is on the same page as their support page! Without our client needing to inform us of the order number, for example, Helpscout immediately informs us of the order with the ability to reimburse clients WITHOUT moving to a different tab or page.
Love the ease of the new integration features! Would love to see the phrase "Cancel Order" instead of just "Cancel" on the right hand side bar. It get's me every time that I'm canceling out of what I'm doing, not finalizing the order cancellation.
Help Scout has been a really great service and the team has been extremely response to feedback! My only current feedback is with our new authorization features with Shopify. Having the Shopify order accessible directly through Help Scout is great except we aren't able to leave comments/notes in the Shopify order via that side bar. It would be extremely beneficial to have the ability to quickly leave comments/notes on the order as that is how our customer service team maintains a communication history for each customer/order!
Been using Helpscout for almost a decade and it's been awesome. I love its simplicity and how it keeps the communication to our customers just as normal email (no weird ticket numbers and extra stuff tacked on in the header). Also super nice to have Shopify orders directly linked and embedded in the Helpscout conversations. Highly recommend!
The new Shopify integration has been a game-changer for us! We now have in-app views of customer orders, which includes a list of products, fulfillment info, and tracking links. It eliminates the need to head to Shopify, & saves us a lot of time!
关于此应用
推出日期
2014年3月31日
语言
英语
这款应用未翻译成简体中文
类别
支持工单管理适配以下产品:
HubSpot, Mailchimp, Campaign Monitor, Zapier, Klaviyo, Slack