![Help Scout](https://cdn.shopify.com/app-store/listing_images/be87c3d43b29ed7928de31b3ce0dca52/icon/CITbocnK4oEDEAE=.png)
Help Scout
- 定價
-
提供免費方案。 提供免費試用。
- 評分
- 4.5 (23)
- 開發者
- Help Scout
主要圖片圖庫
![Every customer conversation, one unified platform](https://cdn.shopify.com/app-store/listing_images/be87c3d43b29ed7928de31b3ce0dca52/promotional_image/CL-JgY3AzoMDEAE=.png?height=720&width=1280)
Happy customers, growing business.
Delight and retain your customers with Help Scout—the all-in-one customer support platform for growing companies. Simple-yet-powerful features allow you to handle incoming requests, give answers in an instant, and send messages beyond the inbox. You can learn the platform in less than an hour and become a power user in less than a day. You’ll be providing fast, personalized service in no time!
- Work as a team on your email, live chat, and social conversations, in one inbox
- Provide instant answers to FAQs with self-service options
- Leverage AI to help your team respond faster
- View detailed customer and order information alongside every conversation
- Edit, duplicate, cancel and refund orders directly in Help Scout
語言
英文
這項應用程式尚未翻譯成繁體中文
可與以下項目搭配使用
- HubSpot
- Mailchimp
- Campaign Monitor
- Zapier
- Klaviyo
- Slack
定價
Help Scout 可能另外收取費用,並開立 Shopify 以外的其他發票。 瞭解詳情
Free
免費
- Unlimited users
- Up to 50 contacts/mo
- Unlimited AI access
- Inbox: all channels
- 1 Docs site
- Help widget
- In-app messages
- Paid upfront annually
Standard
$50 /月
- For 100 contacts/mo
- 2 inboxes
- 1 Docs site
- In-app messaging
- Beacon help widget
- CSAT ratings
- API and 100+ integrations
- Paid upfront annually
15 天免費試用
Plus
$75 /月
- For 100 contacts/mo
- 5 inboxes
- 3 Docs sites, restricted access
- Advanced permissions w/ tracking
- Teams
- Custom views
- Paid upfront annually
15 天免費試用
所有費用均以 USD 計價。 定期費用和依使用量計費方案,均以 30 天為週期收費。 查看所有定價選項
評論 (23)
Love the ease of the new integration features! Would love to see the phrase "Cancel Order" instead of just "Cancel" on the right hand side bar. It get's me every time that I'm canceling out of what I'm doing, not finalizing the order cancellation.
Smooth integration that doesn't get in the way. That means 5 stars.
We love HelpScout and now our client's order history is on the same page as their support page! Without our client needing to inform us of the order number, for example, Helpscout immediately informs us of the order with the ability to reimburse clients WITHOUT moving to a different tab or page.
Been using Helpscout for almost a decade and it's been awesome. I love its simplicity and how it keeps the communication to our customers just as normal email (no weird ticket numbers and extra stuff tacked on in the header). Also super nice to have Shopify orders directly linked and embedded in the Helpscout conversations. Highly recommend!
Not compatible with Shopify checkout extensibility
Helpscout is a great platform, but their integration with Shopify has a ways to go.
The functionality missing specifically with Shopify is
1) showing customer and order TAGS in the side bar integration area
2) the ability to link to products you sell in your responses.
Both of these are pretty simple and table stakes with other platforms, Re Amaze/Gorgias.
Other functionality we know they are ...
支援服務
應用程式支援由 Help Scout 提供。
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