Help Scout
- 定價
-
每月 $25 起。 提供免費試用。
- 評分
- 4.5 (23)
- 開發者
- Help Scout
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Happy customers, growing business.
Delight and retain your customers with Help Scout—the all-in-one customer support platform for growing companies. Simple-yet-powerful features allow you to handle incoming requests, give answers in an instant, and send messages beyond the inbox. You can learn the platform in less than an hour and become a power user in less than a day. You’ll be providing fast, personalized service in no time!
- Work as a team on your email, live chat, and social conversations, in one inbox
- Provide instant answers to FAQs with self-service options
- Leverage AI to help your team respond faster
- View detailed customer and order information alongside every conversation
- Process order refunds and cancellations directly in Help Scout
語言
英文
這項應用程式尚未翻譯成繁體中文
可與以下項目搭配使用
HubSpot, Mailchimp, Campaign Monitor, Zapier, Klaviyo, Slack類別
管道
工作流程自動化
定價
Help Scout 可能另外收取費用，並開立 Shopify 以外的其他發票。 瞭解詳情
Standard
$25 /月
或每年 $240，可省 20% 的費用
- 2 inboxes
- 1 Docs site
- In-app messaging
- Beacon help widget
- Custom reports
- API and 100+ integrations
15 天免費試用
Plus
$50 /月
或每年 $480，可省 20% 的費用
- 5 inboxes
- 2 Docs sites w/ restricted access
- 25 light users
- Advanced permissions and tracking
- Teams
- AI assist
- AI summarize
15 天免費試用
Pro
$780 /年
- 25 inboxes
- 10 Docs sites w/ restricted access
- 50 light users
- Enterprise security
- HIPPA compliance
- Dedicated Account Manager
15 天免費試用
所有費用均以 USD 計價。 定期費用和依使用量計費方案，均以 30 天為週期收費。 查看所有定價選項
評價 (23)
Smooth integration that doesn't get in the way. That means 5 stars.
We love HelpScout and now our client's order history is on the same page as their support page! Without our client needing to inform us of the order number, for example, Helpscout immediately informs us of the order with the ability to reimburse clients WITHOUT moving to a different tab or page.
Help Scout has been a really great service and the team has been extremely response to feedback! My only current feedback is with our new authorization features with Shopify. Having the Shopify order accessible directly through Help Scout is great except we aren't able to leave comments/notes in the Shopify order via that side bar. It would be extremely beneficial to have the ability to quickly leave comments/notes on the order as that is how our customer service team maintains a communication history for each customer/order!
Love the ease of the new integration features! Would love to see the phrase "Cancel Order" instead of just "Cancel" on the right hand side bar. It get's me every time that I'm canceling out of what I'm doing, not finalizing the order cancellation.
The new Shopify integration has been a game-changer for us! We now have in-app views of customer orders, which includes a list of products, fulfillment info, and tracking links. It eliminates the need to head to Shopify, & saves us a lot of time!
Not compatible with Shopify checkout extensibility
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