Overall rating Based on 904 reviews
Twisted Sistas', Inc
Does exactly what it says it does. Helped me do a great job, and made a complicated task super easy. Love it! Keep up the good work
I really like the fact that I can organize my FAQ questions by section. It's easier for the users to go straight to the matter instead have to scroll all over the page to get the answer they are looking for. I recommend it!
This is an easy to use app and beautiful interface. I'm glad its a free app and i hope it stays this way :)
The Calabash House
easy to use, self explanatory. quick and efficient .Free to use . I didn't need to google how to use this app or watch a video, which saves time. Thanks for this app
I have used this app in my store, it made things much easier, it's easy to navigate and use, and sleek, I highly recommend using it to anyone plus it's FREE.
Great app to build a FAQ page. Easy to use and robust. Works without issues on my theme. Super happy and would recommend to anyone.
The Happy Struggling Artist
This is a no-fuss, easy-to-use app that requires absolutely zero coding and doesn't cost a thing. Exactly what I was hoping for.
This app was very helpful and easy to use. Was able to implement it onto my site and get a good looking FAQ up and running within a few minutes.
Advancement of Sciences Publishing & Distribution Inc.
Not only is the app a breeze to use (the UI is amazing, even the font sizes are easy to adjust, very easy to publish it in parts, etc.), but, true to their name, the support behind HelpCenter at Vertex is amazing as well!
We're using the HelpCenter app for an Arabic language site, and HelpCenter doesn't support Arabic / Right-to-Left text yet (coming in August).
I got in touch with the HelpCenter team, a kind fellow named Justas, and he talked to his developers to make a few changes in our theme to support Arabic / RTL!
They sent us a collaboration request in Shopify, made the changes themselves, and now we have a beautiful fully-functioning FAQ page in Arabic. For the support and the app, I would give more than 5-stars.
Thanks Justas and the Vertex team!
Had trouble setting this up and had trouble finding the install video after closing windows by accident. When I contacted support they gave me a generic response instead of actually taking the time to look and understand the problem. Once it was fixed - a week later - customer service has berated me into changing my review.
We are happy that the issue was solved and FAQ page is live on your store right now.
Regarding Help Center video - if you need it in the future, it's always available on Shopify app store, Help Center app's description's listing page, top right corner: https://apps.shopify.com/helpcenter
We are truly sorry, if you've experienced some negative emotions in app's setting up process. When the issue about linking FAQ with shop's menu was solved, support people kindly asked to update the review.
We wish you all the best in your business!
Kind regards -
Help Center team
There isn't really any problem and your HelpCenter page is not live because it isn't linked with a menu properly. The HelpCenter page is located here https://whitewolfnco.net/apps/help-center and your footer menu has a link https://whitewolfnco.net/pages/help-centre which isn't the link of the app. Simply, go to your navigation section and assign a link path /apps/help-center to your menu item. Your page will be live immediately.